Forum Discussion

DJ_1123's avatar
DJ_1123
Network Novice
Hace 9 meses

5G and Alexa

I have great 5G signal and streaming on all of my TV's except one.  It's an Amazon Fire, so I think the problem is the same as with Alexa.  It worked fine and then I changed the the password and network name and that was the end of Alexa and the the Amazon Fire TV.

I'd be happy just to get me Alexa and Echo Dots back online for basic stuff.  I don't want to make or receive calls through them, just music, alarms, weather, etc.

Any help connecting would be greatly appreciated.  I've been through hours of phone calls with customer service, but still no resolution????

asistencia
  • nc1037's avatar
    nc1037
    Bandwidth Buddy
    Hace 9 meses

    For your Echo Dots, you need to use the Alexa app on your phone and change the Wi-Fi network name and password for each speaker.  This is hard to find in the Alexa app!

    Copied from Amazon Help:

    1. Open the Alexa App .
    2. Seleccionar dispositivos .
    3. Selecciona tu dispositivo.
    4. Select Device Settings .
    5. Select Change next to Wi-Fi Network.
    6. You can then:
      • Connect to one of your previously connected Wi-Fi networks.
      • Forget a previously connected Wi-Fi network.
      • Select Join another Wi-Fi Network to change to a new one.

     

    For your Fire TV, you need to go to its settings and set up the network connection there.  I don't have my Fire TV stick connected at this time, so I can't check to see exactly how to find this, but as I recall, it wasn't hard to find.