5G home internet keeps dropping

I am having this problem as well.

I'm chimming in here in hopes that T-Mobile will pay attention if enough of us complain.  Up until last week, I was a HUGE fan and proponent of the 5G home internet service.  I had even recommended it to several friends who also switched.  Now, I'm regretting this.  As of a week ago, my device constantly drops signal… like every 30 minutes or so.  And, as of yesterday, I'm no longer able to login to the home internet app on my iPhone.  Please fix this!  I've loved the 3 months I had but maybe the honeymoon is over?  

Like many of you I've been battling this issue as well. From 9p-6a I get decent speeds (anywhere from 75-250 down) the rest of the day the Speedtest times out and I get nothing. I find the disconnects occur when the performance is poor. I have 3-4 5G bars but the performance is unusable. 
 

Totally understand the draw on the tower during peak times but I’d assume marketing this product they’d have prepared for this, maybe I should stop assuming. 

We had the same issue--frequent disconnects, inconsistent speeds (between slow and slower). After one day, it was clear it wasn't going to work. I returned the device less than 24 hours after installing it, got a receipt, called TM to insure it was removed from our service plan (Magenta). Today, our bill has increased by $7.33 for the prorated service. Considering the misleading ads, and the assurance given on TM's website that our residence was in the 5G internet service area, I'm now filing an online complaint with the FTC. As soon as our new phone is paid for, we are going back to Verizon. 

I have had the T Mobile Home Internet for about 6 months. About a month ago it started dropping the connection a few times a day. I have done the reset thing and it works usually. 
Reading through this thread does not give me much hope that the issue will be resolved. I am going to call them and ask for a replacement unit and go from there. 
I really don't want to go back to Spectrum. Although their service was pretty solid I just don't care for their business model. 
Anyhoo, I was hoping there would be a magic fix y'all had figured out. Guess not…….

wow - even posting here doesn’t work well - just wiped out my entire comment.  short version: tmobile internet sucks, so done with dropped meetings, shows, everything - going back to xfinity

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jtheiss wrote:

I'm having a problem with T-Mobile 5g home internet that has not been resolved despite many calls in to the help line.  I've had T-Mobile 5g home internet for almost a month now, and the short version is that every so often the gateway drops the network.  When I say "drop the network," I mean to say it throws everything off of the Wifi that it's broadcasting, and anything plugged in via ethernet says "no network found.  (To elaborate this point, cell phones switch to cellular data because wifi is gone for them, and computers hardwired into the gateway think that they are no longer plugged into anything.)  Turning off the gateway and turning it back on resolves the issue, but doesn't prevent it from happening again.  Whatever is happening doesn't seem to affect our connection speed/strength when the gateway IS providing signal to devices in the home, but due to the nature of our work, we need a connection that won't just disconnect randomly.  

 

To address this, T-mobile has so far run a bunch of tests on their end, and seem to have ruled out a tower issue (which makes sense, as the tower shouldn't have anything to do with whether or not the devices on the gateway's wifi or ethernet connection get thrown off of the network.)  They've sent me a replacement gateway, which is experiencing the exact same problem (3 times in the last 36 hours, in fact).   I've noticed that the device gets pretty warm, so I set up a computer case fan as a cooler to force air through the device, thinking that perhaps it's an issue with the device overheating.  However, while the gateway is notably cooler than it was without the fan, it has not prevented the issue from persisting.  The last thing that I can think to do (and my most recent attempt at resolving this issue) is to plug a router into the gateway via ethernet, and allow the router to handle the wifi/connections w/ devices in the house, and to disable wifi from the gateway all together.  Maybe the gateway is simply too overburdened with connections and gets somehow overwhelmed and shuts down, and having the router handle the "heavy lifting" of taking care of all of the individual device connections will resolve it?  I don't have a great deal of faith that this will fix the issue (as the gateway also kicks ethernet things off of the network when it experiences this problem), but I'm running out of options/ideas of what to do in order to just get a stable, constant internet service.   

 

Is anybody else having this issue, has anybody resolved this issue, or does anybody have any advice or feedback regarding how I might get this resolved so that I can get back to having stable internet?

I have been having this problem for the last two months.  Tech support is extremely poor and very annoying.  My gateway worked perfectly from September 2021 to May 2022 and then started crapping out several times a day.  I have given up on the tech support team.  I don't need the stress and frustration of dealing with them especially since they are obviously unable to fix the problem. 
 

So it's back to Comcast.  Disgusted.  I hope they ask why I am leaving so I can give them a piece of my mind.

Same problem here. Have had home Internet for almost a year with no problems. In the past two weeks, Internet drops one to two dimes a day. 9 pages of this and still no solution. I'm not going to waste time calling support.  We haven't changed a thing. Maybe the dual\triple NAT and abysmal lack of settings are finally causing problems with updates from Windows and other hardware. I don't know. But if this continues I'm going to take a peek at Verizon's Home Internet and read some reviews. 

I was having the router drop the cellular connection, while showing good signal, sometimes three times a day, often during a telework meeting.  I began tracking how often I power cycled the hotspot.  I had two occurrences on 6/3/22, singles on 6/5, 6/10, 6/18, and 6/20.  And then as of 6/22 this problem cleared up.  I'm in Houston TX, in case T-Mobile fixed by infrastructure instead of firmware update.