5G home internet keeps dropping

Best advice is to get rid of your T mobile! I have to turn my internet box off and on every day, plus the app won't connect to it ever.  They lied about trades and free phones etc… now I'm stuck till I pay off everything. Then Ill have to try Mint.

Having the same issues with our T-Mobile Home internet. We have Excellent 5Guc coverage,  but I'm having to restart the modem 3-4 times per day. Again, we're in great coverage but keep getting dropped until reboot.

 

I don't think its signal dropping, its T-mobile corporate greed, as they very quickly try to weed out customers that use too much of "unlimited data". Once you start using more than in my best guess estimate 350gb a month, suddenly you start having "coverage issues" as per customer reps scripts that bean counters wants them to read.

I am kind of into tech geek and might have figured why this tends to happen and my personal solution. When I had Tmobile home internet connect automatic 4g/5g is where I had your exact issue. When times of congestion is where signal would drop and try to connect to another tower disconnecting all devices. I had a similar issue with Mobile cell (iphone 13 pro max) when setting up auto 4g/5g connection even when 5g avaliable some arreas not good and sys would lock internet data and would be unusable. I recommend either sticking 4g or straight 5G for home internet gateway settings to never have this issue arise again which again have not had any drops since then been about a week with absolutely no drops, had this happen almost daily on dropped/disconnected internet and understand the frustration. Def not the best service overall bc of deprioritization but with time service will get better, had Tmobile in San Diego since 06' and service back then was absolute garbage. Maybe in the future they will prioritize tmobile home internet bc when it works I can gets speeds of over 270mbps at times

Jayster900 wrote:

I recommend either sticking 4g or straight 5G for home internet gateway settings to never have this issue arise again ...

Where is this setting located in the app or web interface, which allows you to choose 4G or 5G only, for the gateway?

The T-Mobile MODEM appears to be a "beta" product. I have consistent 4 bars signal, and yet experience frequent failures. Because a power off/on restart always fixes the problem, I don't think it is network related. I bought an MSNSwitch from Amazon (https://www.amazon.com/MSNSwitch-Internet-Enabled-Remote-Switch/dp/B081TKJJBS) and installed it between the MODEM and its power outlet. Not cheap at about $100. I set the switch to restart the MODEM every day at 1:00AM. That did not seem to help. I'll probably remove that step. However, the ethernet connected MSNSwitch also power resets the MODEM when it sees the internet drop. That's its real strength. The reset sequence takes about 5 minutes. The switch also emails me after the reset when it catches a drop. That creates a log of events in my mail box. The switch is complicated to setup, but customer service is good. And, we can share setup info if we wish. I think this will do until T gets the MODEM fixed.

I was having a couple of drops a day and changed router setting from auto to 2.4mz and it dropped my download speed from 240 to about 80, still fast enough for my needs and haven’t had any drops since.🤞

 Here is a record of drops over the last two weeks. I reset the router at each event.

Not promising.

With reference to my post above, I stopped resetting the router after drops. Made no difference. Same rate of disconnects, always short. Just annoying.

Tried Verizon 5G yesterday. Very poor performance. Bad enough that I did not try monitoring for drops. Taking it back today.

jtheiss wrote:

I'm having a problem with T-Mobile 5g home internet that has not been resolved despite many calls in to the help line.  I've had T-Mobile 5g home internet for almost a month now, and the short version is that every so often the gateway drops the network.  When I say "drop the network," I mean to say it throws everything off of the Wifi that it's broadcasting, and anything plugged in via ethernet says "no network found.  (To elaborate this point, cell phones switch to cellular data because wifi is gone for them, and computers hardwired into the gateway think that they are no longer plugged into anything.)  Turning off the gateway and turning it back on resolves the issue, but doesn't prevent it from happening again.  Whatever is happening doesn't seem to affect our connection speed/strength when the gateway IS providing signal to devices in the home, but due to the nature of our work, we need a connection that won't just disconnect randomly.  

 

To address this, T-mobile has so far run a bunch of tests on their end, and seem to have ruled out a tower issue (which makes sense, as the tower shouldn't have anything to do with whether or not the devices on the gateway's wifi or ethernet connection get thrown off of the network.)  They've sent me a replacement gateway, which is experiencing the exact same problem (3 times in the last 36 hours, in fact).   I've noticed that the device gets pretty warm, so I set up a computer case fan as a cooler to force air through the device, thinking that perhaps it's an issue with the device overheating.  However, while the gateway is notably cooler than it was without the fan, it has not prevented the issue from persisting.  The last thing that I can think to do (and my most recent attempt at resolving this issue) is to plug a router into the gateway via ethernet, and allow the router to handle the wifi/connections w/ devices in the house, and to disable wifi from the gateway all together.  Maybe the gateway is simply too overburdened with connections and gets somehow overwhelmed and shuts down, and having the router handle the "heavy lifting" of taking care of all of the individual device connections will resolve it?  I don't have a great deal of faith that this will fix the issue (as the gateway also kicks ethernet things off of the network when it experiences this problem), but I'm running out of options/ideas of what to do in order to just get a stable, constant internet service.   

 

Is anybody else having this issue, has anybody resolved this issue, or does anybody have any advice or feedback regarding how I might get this resolved so that I can get back to having stable internet?

I have been having the same issues they cannot fix the problem and are not willing to say that there system cannot handle the load they have sold too many subscriptions for the system that they have I have had y mobile 5G (lol) at 500mbs (?lol) for over three years it was good for year one and ever since it has it ed to shitbconnot watch tv and cannot use my computer.