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Now even with good speed tests and other traffic seeming to be unaffected, anything tied to working from...","body@stringLength":"736","rawBody":"

We've had Tmobile internet for a couple months now, and everything was great in the beginning. Now even with good speed tests and other traffic seeming to be unaffected, anything tied to working from home is just slow or unavailable. 

It feels like specific applications  (MS Teams, Slack, Zoom, etc) and VPN traffic are being specifically targeted. We've called support numerous times, but since the speed tests seem fine, they say there is nothing they can do and that they don't really support VPN. 

Are we alone, or are others experiencing this? Has anyone done anything to get around these issues? We don't want to go crawling back to Comcast, but at least with them our internet functioned. 

","kudosSumWeight":2,"postTime":"2024-10-07T08:50:53.000-07:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuMXwyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:home internet","text":"internet residencial","time":"2019-11-29T13:58:17.000-08:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjUuMXwyLjF8b3wxMHxfTlZffDI","node":{"__typename":"Tag","id":"tag:vpn","text":"vpn","time":"2022-09-25T23:09:51.000-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:125693_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":1665},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"body":"

We've had Tmobile internet for a couple months now, and everything was great in the beginning. Now even with good speed tests and other traffic seeming to be unaffected, anything tied to working from home is just slow or unavailable. 

It feels like specific applications  (MS Teams, Slack, Zoom, etc) and VPN traffic are being specifically targeted. We've called support numerous times, but since the speed tests seem fine, they say there is nothing they can do and that they don't really support VPN. 

Are we alone, or are others experiencing this? Has anyone done anything to get around these issues? We don't want to go crawling back to Comcast, but at least with them our internet functioned. 

","customFields":[]},"Conversation:conversation:125693":{"__typename":"Conversation","id":"conversation:125693","solved":true,"topic":{"__ref":"ForumTopicMessage:message:125693"},"lastPostingActivityTime":"2024-10-17T18:37:59.000-07:00","lastPostTime":"2024-10-17T18:37:59.000-07:00","unreadReplyCount":16,"isSubscribed":false},"ModerationData:moderation_data:125693":{"__typename":"ModerationData","id":"moderation_data:125693","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:125693_1":{"__typename":"Revision","id":"revision:125693_1","lastEditTime":"2024-10-07T08:50:53.000-07:00"},"ForumReplyMessage:message:125705":{"__typename":"ForumReplyMessage","id":"message:125705","conversation":{"__ref":"Conversation:conversation:125693"},"author":{"__ref":"User:user:121567"},"revisionNum":1,"uid":125705,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:troubleshooting"},"subject":"Re: Anyone else have issues with just VPN or work related applications?","readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:125705"},"parent":{"__ref":"ForumTopicMessage:message:125693"},"body":"

From what I see on Reddit, this is due to the firmware issue on G4SE. v1.03.19 is the problematic one. We work from home, and the G4SE was fine before 10/1. Once the firmware is updated to v1.03.19, we keep dropping from the vpn. 

I went to a local T-Mobile store and swap for a new Gateway. I see people said that G4AR should work fine, but the staff could only give me Sag FAST. It works fine so far now. Try to swap one immediately. There is no clue when T-Mobile could fix the firmware problem. 

","body@stringLength":"522","rawBody":"

From what I see on Reddit, this is due to the firmware issue on G4SE. v1.03.19 is the problematic one. We work from home, and the G4SE was fine before 10/1. Once the firmware is updated to v1.03.19, we keep dropping from the vpn. 

I went to a local T-Mobile store and swap for a new Gateway. I see people said that G4AR should work fine, but the staff could only give me Sag FAST. It works fine so far now. Try to swap one immediately. There is no clue when T-Mobile could fix the firmware problem. 

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Just to note… speed/signal/capacity isn't the issue.  Firmware on g4SE model is bad

 

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