Forum Discussion
Customer Service review
Exceptional Customer Service Experience from JAKE MACIAS a El Paso Zaragoza store T-Mobile Associate.
I recently had the pleasure of interacting with Jake Macias a T-Mobile associate who went above and beyond to assist me with my sim card issue. I am writing this review to express my gratitude and highlight the exceptional customer service I received.
From the very beginning, Mr Macias displayed a genuine desire to help me. His friendly and approachable demeanor instantly put me at ease, making the overall experience highly enjoyable. He listened attentively to my issue and provided clear and concise instructions, ensuring that I fully understood the resolution process as he was working the issue.
Jake demonstrated remarkable patience in troubleshooting and resolving the technical issue that I encountered. He went through each step, ensuring that I understood the process and making certain that the problem was fully addressed. His commitment to finding a solution was commendable, and his efforts exceeded my expectations.
Additionally, he took the time to address any additional questions or concerns I had, making me feel valued as a customer. His dedication and attention to detail were evident throughout our interaction, leaving me with a positive impression of the company as a whole.
In terms of professionalism, Jake surpassed all expectations. He maintained a high level of enthusiasm and engagement while still maintaining a sense of efficiency and effectiveness. He represented T-Mobile impeccably, fostering a trustful and welcoming environment.
Overall, my experience withT-Mobile was outstanding. Jake's exceptional customer service skills, in-depth knowledge, and commitment to resolving my issues left me completely satisfied.
I don't usually write reviews and this forum took time to find. I just love when I go to a business and they do the job they are paid to do and go above and beyond!
Thank you once again Mr. Jake Macias for providing such a positive customer service experience.
Wow @SteveBrown I am blown away by your outstanding review. I am so happy that Jake was able to provide you that level of care and support. I will pass along your kind words and make sure he gets the recognition he deserves.
I do not recon and T-Mobile to anyone
bad service , rude costumer service people ,
they only care for your money
no costumer Rughts 👎🏼👎🏼👎🏼👎🏼
No to T-Mobile ❌❌❌❌❌
I need my own call logs and call history for court documents, it took weeks more than 6 weeks , contacting T-Mobile in every possible way via
texting , many phone calls , emails , and etc
but unfortunately despite their costumer service promises and their supervisor promises that every time they gave me a window of 24- 72 hours to send me my call logs , I did never received anything from them . My court deadline is tomorrow and I don't have enough evidence in my hand because of T-Mobiles Neglecting behavior.
They don’t have costumer service at all, they don’t have any policies to protect their costumer rights.
T-Mobile is the worst phone company in USI will take a legal action . They are responsible and if I lose my court case it's Their fault
Wow @SteveBrown I am blown away by your outstanding review. I am so happy that Jake was able to provide you that level of care and support. I will pass along your kind words and make sure he gets the recognition he deserves.
