Forum Discussion
disabled devices in T-mobile home internet
I was wondering where you can find your disabled devices on the T-mobile home internet app or website if that still even works anymore. It was accidentally disabled and now I can't find it anywhere and that devices is left without wifi.
@Metamorphosis, I'm sorry to hear that you're still having this problem. I realize this is stating the obvious, but how did you disable them in the first place? It would have to be from the app that manages the device, e.g., the Wemo app, or directly from the T-Mobile app under Devices. I can't imagine how else you could have done it. I have a dozen smart switches of my own, and if I wanted to disable them, that's how I would have done it. Have you tried searching for the device by its MAC number with an external IP finder app? Also, you're saying that a hard reset to factory settings on the device failed to restore it?
Let us know, and we'll see if we can't find the problem. Can you give us the name and model of one of the devices that is giving you the problem?
This might work. This is with the newer T Life app. The Internet app is going away.
Using the T Life app on your phone: Tap Connect (at the bottom). Tap Things (at the top). Tap your Gateway. Tap Devices (at the top). Tap the device. The Device details page has a slider switch to Block internet access.
Sometimes the app shows the gateway is offline (but it isn't') and it still lets me do things with the app. Sometimes the app shows the gateway is offline (but it isn't) and the app won't let me do anything. In that case, I close the app and restart the gateway.
I'm not sure that anybody actually posted the answer to this. It's actually pretty simple once I figured it out, login on another phone or device to the T-Mobile Wi-Fi app and give access to the other device simply by making sure that that device is logged into your T-Mobile internet Wi-Fi. Even though it won't have an internet connection it will be visible.
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nc1037…. THANK YOU THANK YOU THANK YOU I have been trying to figure this out for 2 years (going back to old app).
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Your suggestion worked with a little extra - I had to click on troubleshoot after I clicked on the gateway. Then voilà the gateway connected to the app and I could see all devices!!!
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Before, every time I wanted to turn off one of the kids devices (a lot - they are teens) I have to reset the modem. This was a major inconvenience since we have 2 people working from home.
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nc1037 wrote:
This might work. This is with the newer T Life app. The Internet app is going away.
Using the T Life app on your phone: Tap Connect (at the bottom). Tap Things (at the top). Tap your Gateway. Tap Devices (at the top). Tap the device. The Device details page has a slider switch to Block internet access.
Sometimes the app shows the gateway is offline (but it isn't') and it still lets me do things with the app. Sometimes the app shows the gateway is offline (but it isn't) and the app won't let me do anything. In that case, I close the app and restart the gateway.
Omg thank you, you are right up there with the guy who discovered DNA! 😄
If you disabled it from the T-Mobile app, it should still be there, under the Devices tab in the phone app. If it doesn't appear there, you might have to reset the locked-out device and establish a new connection to your WiFi.
¡Buena suerte!
bocaboy2591 wrote:
If you disabled it from the T-Mobile app, it should still be there, under the Devices tab in the phone app. If it doesn't appear there, you might have to reset the locked-out device and establish a new connection to your WiFi.
¡Buena suerte!
Thank you, I'll have to try that out instead since it isn't appearing anywhere in the Devices tab even when I restarted the wifi.
I wish it would've worked but it didn't and now I can't see my scheduled devices that I've personally disabled :) I accidentally pressed solved but it's still... unsolved
@Metamorphosis, I'm sorry to hear that you're still having this problem. I realize this is stating the obvious, but how did you disable them in the first place? It would have to be from the app that manages the device, e.g., the Wemo app, or directly from the T-Mobile app under Devices. I can't imagine how else you could have done it. I have a dozen smart switches of my own, and if I wanted to disable them, that's how I would have done it. Have you tried searching for the device by its MAC number with an external IP finder app? Also, you're saying that a hard reset to factory settings on the device failed to restore it?
Let us know, and we'll see if we can't find the problem. Can you give us the name and model of one of the devices that is giving you the problem?
bocaboy2591 wrote:
If you disabled it from the T-Mobile app, it should still be there, under the Devices tab in the phone app. If it doesn't appear there, you might have to reset the locked-out device and establish a new connection to your WiFi.
¡Buena suerte!
I'm having the same issue. I disabled my sons Alexa on accident trying to disable his PlayStation and now I cannot undo it. The device completely disappeared off the list of Devices. Hard reset did not fix my problem on either device.
we have like 10 devices connected and most of the Time the app only registers 4 or 5 at most. Never all.So I am having this issue as well but with my robot vacuum! Devastated!
i used the app to disconnect it a few weeks ago (I didn't know what exactly I was disconnecting as it just said "device") to see if I could get something to run faster on the internet. I used to have 12 things connected to my list. Now I only have 9. One of those must have been my vacuum. I have deleted the entire vacuum off my shark app and reinstalled it from scratch and it still will not connect. It's like it's banned forever with that IP address or whatever it links with. I cannot have a $400 vacuum not work now because it's been disowned by the T-Mobile app. There is no way to me to reconnect it? Has anyone had success in the last 2 months???
