Forum Discussion
Error Codes Wan005 and Wan002
Does anyone else using the T mobile Home Internet model KVD21 have this happen to them? My internet worked great for the first month, and about 2 days ago or so the internet just drops randomly and won't reconnect and will give me error codes Wan005 and Wan002 until I factory reset it. Turning it off and on again multiple times doesn't fix the error either. And when I do factory reset it, whenever it goes to reboot it gets stuck in a cycle where it keeps restarting over and over until randomly it finally reboots after unplugging and plugging it back in multiple times. This is super frustrating as you could probably imagine and I have no idea why out of nowhere it started doing this. Any help or advice would be greatly appreciated, if it continues I guess I will try to see about getting a replacement unit. Thanks for any input or thoughts on what could be the issue!
I should've stayed away after reading the reviews. Now I regret getting T-Mobile home internet service. Phone service is fine but home internet is horrible. Constant buffering (frozen now as Im typing this), bandwidth is low messages, "no internet connection" message even though the router shows 4 Bars with "your connection is very good" message. Most recently I've been getting WAN002 message. Too bad I've already paid my bill for this cycle but I'm going back to Spectrum before the next billing period. $30 bucks a month for T-Mobile home internet is certainly not worth the aggravation. Spectrum is most definitely worth the extra few bucks.
Agreed. Very frustrating experience. $20 or$30 savings is not worth the pain. Not reliable service. This is my second try in last 2 years but it has not gotten better. When the service works, it's awesome but service is not a reliable one at this time. I am hoping the service will get better with time.
