Forum Discussion
Great Download Speeds, Horrible Upload speeds
A couple weeks ago our upload speeds dropped to below one, while our download speeds seem pretty consistent. 30-140. I reached out to customer service, did all the steps, and they sent a new gateway out. The New Gateway is having the same issues. Download 30-140, Upload .87.
So now I'm back on with customer service, and they asked me to turn it off and on again. Then to move the unit because I should be getting 36 up. The best up we've ever had is 13. We moved the router all around the house before picking the current location with the best connection.
This all started 2-3 weeks ago. No new devices on the network. Apparently no maintenance in the area. Any ideas.
It's because of congestion, they are so far over the threshold of customers that there isn't enough throughput to go around. Plain and simple over selling. Who ever does the backlog in your area is also probably horribly congested. We used to get 20+mbps upload consistently, now we rarely go higher than 3mbps upload, while the whole time the DL is 200-350mbps. When your upload is that low, it only takes one device on the network to completely kill the connection. High download means absolutely NOTHING if there is no throughput to upload, essentially throttling your entire connection because of low upload. Mind you we can look at the tower out our back window and its maybe 100-150yds from the house, rural area, our problem out here isn't congestion on the towers, its the company they pay to take care of the backlog in the area and that company is AT&T, the reason is because AT&T own ALL of the actual cabling that is underground and run on "telephone" poles.
It's not device related. We went back up to a steady seven for over a week and are now back under one.
I think we just need something to boost the signal strength.
Does Tmobile have an outside antenna?
Are you measuring speed on your phone, or a computer? When I first setup my TMHI, my desktop computer measured horrible upload speeds. The solution was to create a second network dedicated to 2.4 GHz with WPA/WPA2 security. I needed that network for the computer and printer, and maybe one other device. I suspect (though I have not tested) that one stubborn device on the default network can slow it down for all devices.
