Forum Discussion
Home Internet & Wifi calling
just set up new Tmobile home internet in a rural area-all carriers are iffy here but the Tmobile speed and connection are ok at home (not so much in some communities near me). That is the issue-I have my cell service on Verizon (best coverage all communities) and it will not connect a wifi calling attempt. All other cell services work flawlessly and if I use a different sip the wifi calling works on the phone. I have tried a different router (actually 3 of them as well as mesh system all with the same results-internet traffic is good and no wifi calling) I would like to resolve this and continue with Tmobile but without wifi calling its not helpful-any suggestions?
- PPLNetwork Novice
Syaoran,
Could I ask your experience on how you are handling ipv6 on your Ausus routers? This is a concern to me that that the HS-Internet Gateway only deals with ipv6 and not combined ipv6/ipv4. I don't have a lot of experience with setting ipv6 on my router side so I have it Disabled. Regardless, all my devices are working at this point.
I am still researching how to setup ipv6 handling on my FreshTomato router side.
Thanks for your advice.
- philesterhouseRoaming Rookie
Rookie,
I assume that you turned off the wifi on the T-Mobile router because the limited interface didn’t give you any way to secure it (disable uPnP, etc.) This does not sound like a rookie to me.
PhilEsterhouse
- BusdreamrNewbie Caller
A T-Mobile tech support rep told me they have some firmware issues on the 5G Home Gateway that is causing WiFi calling issues.
I am in the same boat - getting about 15Mbps on the 5G gateway 5Mbps on Verizon work phone. Calls not going through to work phone if WiFi calling is on.
If I turn off WiFi calling it somewhat works if I go outside - no fun in the rain.
- Wufman56Network Novice
That is because your phone uses Verizon. And Verizon is a cdma carrier, and wifi calling does not work on cdma networks. You must have a cellular service that is a gsm network like T mobile is....
- ByTLakeNetwork Novice
I am in a rural area with the same issue, internet runs great with the Home Gateway, but cannot make wireless calls from my Verizon phone. Has anyone found a solution to this issue?
- Cassius51180Newbie Caller
I am experiencing the same issue with my AT&T iPhone 13 Pro Max. I have the T-Mobile 5g home internet gateway, with "the latest" firmware for it. When I do speed tests from my phone I Wi-Fi- I test at 300mbps download and 50mbps upload.
When my Wi-Fi calling is on (since my AT&T phone signal is only 1 or 2 bars I my area), I can make and receive phone calls… but the calls ALWAYS drop randomly… and also- when attempting to send texts messages with AND without pictures…. I sometimes have to retry- because it fails the first couple of tries.
It happens A LOT more frequently on my Wife’s AT&T iPhone XR…
Any idea of a setting / fix for this?
- eelukNetwork Novice
This thread has been going for a while!
I've googled this issue for hours. Is there a fix?
The engineers were aware over a year ago and haven’t addressed it?
- jag0526Network Novice
I am having this issue quite frequently and drop calls constantly with the t-mobile gateway router -- every day multiple times per day when I'm within our home. Wifi calling is enabled on my phone, but appears to not functioning with our t-mobile internet. Texting is also an issue when on wifi. I have Verizon cellular service (rural midwest) and an iPhone 14 Max Pro. Everything works perfectly outside the 4 walls of our home. Oddly, other family members have Verizon service as well and seem to not be having the same issue.
Happy to know it's not just me but frustrated to hear it's an ongoing issue with seemingly no fix. We may just have to cancel our t-mobile internet service (which is sad as it has been performing perfectly for us in all other ways).
- Bethies64Network Novice
Any updates on this? We just got the 5G home internet and it's fantastic! But the Wi-Fi calling issue is just that… an issue. We use Cricket Wireless which runs off of AT&T
- Mark_1103Roaming Rookie
Yes does not work. I have tmobile as a carrier on my phones and tmobile home internet… can't call with wifi calling. I called tech support and they were working with me but they did not get a setup and try it themselves.
What did work is if i connect to the wifi with my old google pixel 4a then via hotspot attach to the pixel 4a then I can call over wifi. I can use wifi calling with every other wifi I have tried…. Cox and Century link. NO problems with either with the same phone (pixel 6A). Also my kids cannot wifi call with tmobile home internet on apple 11's and 14.
This is a big issue…. they need to first admit there is a problem then they need to fix.
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