Forum Discussion
Home internet modem keeps powering down and restarting
So, we had the Tmobile modem(the 5g tower... black box) for a few weeks now... worked great at first but now it continues to shut down every few minutes and restart. If it does it long enough I have to completely redo the setup on the app. Has anyone ever had this happen?
If it is rebooting like that it might be the power adapter or the gateway has a problem. Contact support or touch base with a local T-Mobile store to see if you can get a replacement. I would see if they will provide both but try the power adapter on the original gateway before you swap the SIM card out etc… Reduce variables to know if it is only the power adapter. That is if you really want to know.
Same here. We just switch over to T-Mobile 5g home internet about 3 weeks ago. Worked great for the first week. Then the second week, it dropped connection 3-4 times requiring unplugging and rebooting the gateway. This week is the worst. Now it cycles through shutting off then "powering up" about every 15 to 30 minutes. And last night, I had to do the setup again in the Tmobile internet app. This is simply not workable. I'm not sure if this is regional, but I am in Central Arizona area.
I already tried unplugging for 2 minutes and restarting (Tried this about about 15 times over the last 2 weeks). I also restarted the modem from the tmobile internet app. That is when the app no longer recognized my gateway and I had to go through setup again.
Any fixes? And please don't tell me it could be Tower upgrades/maintenance. We need a real fix?
I have not seen a conversations with that behavior. It sounds like the gateway has a problem or the power adapter for the gateway is failing. If you have only had it a few weeks I would ask to have a replacement. If there is a T-Mobile store close by that also supports the gateways I would contact them and see if they can do a swap out for you.
