Home internet modem keeps powering down and restarting

paraguin wrote:

Thanks for this thread, I have only had the Sagemcom for less than a week and it suddenly started rebooting itself every 15-30 minutes based on the alerts I was getting off the firewall.  (Just note, I am still running dual WAN between Cable and T-Mobile Home Internet. So that's why I can still email myself alerts off the firewall.)

I decided to give it a whirl and switch out the stock power adapter to my Anker USB-C (up to 100 watts) adapter I use with my laptops. The stock one says it is 15 watts.  The cycle of rebooting for me stopped.  After a few hours, I switched it over to a leftover Chromebook USB-C wall adapter that is good for 45 watts.  No hiccups or issues after a few more hours that I've seen thus far.  

I’ll edit / post an update if anything else comes up, but the recommended solution definitely was worth a try for me. 

 

  How has it gone since then? 

im also on the same boat. its keep getting rebooted every 30 mins

Thanks for this thread, I have only had the Sagemcom for less than a week and it suddenly started rebooting itself every 15-30 minutes based on the alerts I was getting off the firewall.  (Just note, I am still running dual WAN between Cable and T-Mobile Home Internet. So that's why I can still email myself alerts off the firewall.)

I decided to give it a whirl and switch out the stock power adapter to my Anker USB-C (up to 100 watts) adapter I use with my laptops. The stock one says it is 15 watts.  The cycle of rebooting for me stopped.  After a few hours, I switched it over to a leftover Chromebook USB-C wall adapter that is good for 45 watts.  No hiccups or issues after a few more hours that I've seen thus far.  

I’ll edit / post an update if anything else comes up, but the recommended solution definitely was worth a try for me. 

Im thinking it is a manufacturing issue.  U have the 3rd unit coming.  First didnt work after a day, exchanged at the local Tmobile store and it worked for 7-10 days.  China is known to use not spec'ed parts when they run out of the real parts..  Powering Up.  

ok the third one didn't work out of the box. After a sim card switch it worked 3 hours before powering off recycle started again.

Yes when they work they are great, just received my 3rd one today. Wondering how long before the power cycle starts again

Kpeacock wrote:

So, we had the Tmobile modem(the 5g tower... black box) for a few weeks now... worked great at first but now it continues  to shut down every few minutes and restart. If it does it long enough I have to completely redo the setup on the app. Has anyone ever had this happen?

I took mine in to the store and they gave me a new SIM card and it fixed the problem 

MzBell wrote:

Well I went back to the store to return my 5th unit and since I have been there 5 times in the last week 3 of the 5 workers knew of my horrible experience and related it to the manager on site  that I have been extreme kind and patient when I have come in. He decided that if they have to open up and test every box in inventory, that I was not going to leave without a proven working unit. And guess what, I DID!!!! It has been hooked up at home running Only 2 ½ hours  (beating 3 of it's predecessors). I hope you are still up and running as well.

I have to say, the staff does their best and are friendly and helpful and provide a great customer service experience, I am sure they are hoping these equipment issues get resolved as well. They don't make the units. 

17 Days Later.. How is his working out?  I am willing to sit at the store and find a good unit if I have a reason to believe there is actually a bad batch and then there are "better ones."  ¡Gracias!

Well I went back to the store to return my 5th unit and since I have been there 5 times in the last week 3 of the 5 workers knew of my horrible experience and related it to the manager on site  that I have been extreme kind and patient when I have come in. He decided that if they have to open up and test every box in inventory, that I was not going to leave without a proven working unit. And guess what, I DID!!!! It has been hooked up at home running Only 2 ½ hours  (beating 3 of it's predecessors). I hope you are still up and running as well.

I have to say, the staff does their best and are friendly and helpful and provide a great customer service experience, I am sure they are hoping these equipment issues get resolved as well. They don't make the units. 

This situation is so sad. When the gateway works, it's great, but when it doesn't work it can be very frustrating. My experience with support is that they don't know how to fix these problems. They will say things like there's maintenance being done on the tower, even though that is not the problem. The last time I spoke with support I was sent to second level support. That person did know stuff, and he admitted that there's a problem with the SagFast gateways. They don't know if it's a bad batch, or something else. They are not reviewing the returned gateways, but the are keeping track of the returns.