I submitted an application for the home internet rebate and received the information to log into the northlane site. The site won't accept my account information. How does one proceed?
","body@stringLength":"191","rawBody":"I submitted an application for the home internet rebate and received the information to log into the northlane site. The site won't accept my account information. How does one proceed?
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The site won’t accept my account information. How does one 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Home internet rebate - can't access northlane website","moderationData":{"__ref":"ModerationData:moderation_data:143952"},"body":"Here's the reddit article with the solution. It worked perfectly : https://www.reddit.com/r/tmobile/comments/10zusdl/getting_we_were_not_able_to_validate_the/
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\tBut the solution posted here, to login at:
\tpromotions.t-mobile.com
\tworked great!
\tThank you to the community for this info.
\t\t
Solution didn't work for me. When I click \"redeem\" it just sits there and does nothing . Been trying to redeem this rebate for over an hour.
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T-mobile has been a horrible experience since the day I signed up to the day I canceled. I couldn't get access to my account for the first three months ROTFLMAO and that was just the beginning OF THE horror that is tmobil
Gee guys thanks for my rebate 51 bucks it only took 9 months..and I can't even access it rotflmao
Former customers out there on the internet HATE you ..so many stories out there
Fire all your DEI hires ...and hire a bunch of 50 something year old no nonsense dudes
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I hope y'all have better luck than I did trying to claim the rebate. I have not received mine from last December. Was promised twice by 2 different reps 5 weeks apart, that a physical card was being mailed out as there was a \"system problem\" at the time. going on 6 months now.
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\t
Hey there. We want to make sure you are able to get the promotion if you are eligible for it. What do you see when you go to promotions.t-mobile.com? Arey you able to log in?
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","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"218","kudosSumWeight":0,"repliesCount":0,"postTime":"2023-06-08T08:39:49.000-07:00","lastPublishTime":"2023-06-08T08:39:49.000-07:00","metrics":{"__typename":"MessageMetrics","views":89},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:home-business-internet/community:xjbgt85279board:troubleshooting/message:143937/message:143947","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"customFields":[]},"User:user:140179":{"__typename":"User","id":"user:140179","uid":140179,"login":"jon21","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2023-04-13T13:41:57.000-07:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://es.t-mobile.com/community/s/xjbgt85279/m_assets/avatars/default/avatar-8.svg?time=0"},"rank":{"__ref":"Rank:rank:38"},"entityType":"USER","eventPath":"community:xjbgt85279/user:140179"},"ModerationData:moderation_data:143946":{"__typename":"ModerationData","id":"moderation_data:143946","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:143946":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:140179"},"id":"message:143946","revisionNum":1,"uid":143946,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:troubleshooting"},"parent":{"__ref":"ForumTopicMessage:message:143937"},"conversation":{"__ref":"Conversation:conversation:143937"},"subject":"Re: Home internet rebate - can't access northlane website","moderationData":{"__ref":"ModerationData:moderation_data:143946"},"body":"I had the same problem -- could not login to NorthLane.
But the solution posted here, to login at:
promotions.t-mobile.com
worked great!
Thank you to the community for this info.
","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"192","kudosSumWeight":0,"repliesCount":0,"postTime":"2023-04-13T13:43:05.000-07:00","lastPublishTime":"2023-04-13T13:43:05.000-07:00","metrics":{"__typename":"MessageMetrics","views":85},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:home-business-internet/community:xjbgt85279board:troubleshooting/message:143937/message:143946","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"customFields":[]},"User:user:142823":{"__typename":"User","id":"user:142823","uid":142823,"login":"pdxsvrider","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2023-03-06T19:33:09.000-08:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://es.t-mobile.com/community/s/xjbgt85279/m_assets/avatars/default/avatar-10.svg?time=0"},"rank":{"__ref":"Rank:rank:33"},"entityType":"USER","eventPath":"community:xjbgt85279/user:142823"},"ModerationData:moderation_data:143945":{"__typename":"ModerationData","id":"moderation_data:143945","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"AcceptedSolutionMessage:message:143945":{"__typename":"AcceptedSolutionMessage","author":{"__ref":"User:user:142823"},"id":"message:143945","revisionNum":1,"uid":143945,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:troubleshooting"},"parent":{"__ref":"ForumTopicMessage:message:143937"},"conversation":{"__ref":"Conversation:conversation:143937"},"subject":"Re: Home internet rebate - can't access northlane website","moderationData":{"__ref":"ModerationData:moderation_data:143945"},"body":"
koji wrote:\tI submitted an application for the home internet rebate and received the information to log into the northlane site. The site won't accept my account information. How does one proceed?
\t
Login here:
promotions.t-mobile.com
then check your status by scrolling down to Reward Tracker and clicking View. If it was approved and ready then you can scroll down again and click Redeem Card. It is a virtual card so I just added it to my Google Pay. You can also add to Apply Pay.
","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":1,"repliesCount":0,"postTime":"2023-03-06T19:37:35.000-08:00","lastPublishTime":"2023-03-06T19:37:35.000-08:00","solution":true,"metrics":{"__typename":"MessageMetrics","views":350},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"entityType":"FORUM_REPLY","eventPath":"category:home-business-internet/community:xjbgt85279board:troubleshooting/message:143937/message:143945","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":200})@stringLength":"203","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"customFields":[]},"User:user:83777":{"__typename":"User","id":"user:83777","uid":83777,"login":"Kat6Killer","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2023-02-14T23:15:29.000-08:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://es.t-mobile.com/community/s/xjbgt85279/m_assets/avatars/default/avatar-4.svg?time=0"},"rank":{"__ref":"Rank:rank:33"},"entityType":"USER","eventPath":"community:xjbgt85279/user:83777"},"ModerationData:moderation_data:143944":{"__typename":"ModerationData","id":"moderation_data:143944","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:143944":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:83777"},"id":"message:143944","revisionNum":1,"uid":143944,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:troubleshooting"},"parent":{"__ref":"ForumTopicMessage:message:143937"},"conversation":{"__ref":"Conversation:conversation:143937"},"subject":"Re: Home internet rebate - can't access northlane website","moderationData":{"__ref":"ModerationData:moderation_data:143944"},"body":"I can’t even login to claim my rebate this is ridiculous
","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"64","kudosSumWeight":1,"repliesCount":0,"postTime":"2023-02-14T23:17:45.000-08:00","lastPublishTime":"2023-02-14T23:17:45.000-08:00","metrics":{"__typename":"MessageMetrics","views":101},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:home-business-internet/community:xjbgt85279board:troubleshooting/message:143937/message:143944","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"customFields":[]},"User:user:83460":{"__typename":"User","id":"user:83460","uid":83460,"login":"JJBunChu","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2023-02-14T20:36:10.000-08:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://es.t-mobile.com/community/s/xjbgt85279/m_assets/avatars/default/avatar-9.svg?time=0"},"rank":{"__ref":"Rank:rank:38"},"entityType":"USER","eventPath":"community:xjbgt85279/user:83460"},"ModerationData:moderation_data:143943":{"__typename":"ModerationData","id":"moderation_data:143943","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:143943":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:83460"},"id":"message:143943","revisionNum":1,"uid":143943,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:troubleshooting"},"parent":{"__ref":"ForumTopicMessage:message:143937"},"conversation":{"__ref":"Conversation:conversation:143937"},"subject":"Re: Home internet rebate - can't access northlane website","moderationData":{"__ref":"ModerationData:moderation_data:143943"},"body":"I can log into the T-mobile site and this forum with no problem, but when it comes to redeeming the rebate, nope. What a scam! I called customer service and they put me on hold forever. When I call back and say \"rebate\" it immediately disconnects me - this is customer service? I called back again and said \"new phone\" and they put me in the cue…… I think I hate corporations…
Update: The 2nd customer service rep said they would send me a rebate card in the mail, but will call back tomorrow when their rebate department opens. This still doesn't fix the issue that obviously many people are having. I also noticed that some of the links in google search that point to forums about this topic have been taken down.
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