Is it possible to get a static IP with the 5G Home Internet service?  Normally I wouldn't need it but since my connection dies at least once a week I get a new IP every time my modem reboots.  I work from home and whenever my IP changes I have to update some of my clients' firewalls.

Is it possible to get a static IP with the 5G Home Internet service?  Normally I wouldn't need it but since my connection dies at least once a week I get a new IP every time my modem reboots.  I work from home and whenever my IP changes I have to update some of my clients' firewalls.

I got a better one. My MLB.TV account (paid for by Tmobile) needs an IP that specifies my location. Up until this year everything worked fine. This year my IP has my location as various suburbs of Los Angeles, whereas I'm physically just north of San Diego. I have to call MLB.TV  once a week to get it changed so LA isn't blacked out. Tmobile tells me there's nothing they can do. Am I the only one experiencing this?

Scott Green wrote:

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ghostlee13 wrote:

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There's no way to configure a static IP on the gateway. 

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There is a work around, Home internet subscribers should not have to spend an additional $18.00 dollar's a month for a business account, there are no additional cost to T-mobile to provide me with a dynamic or Static IP address. I am not running a business. 

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I tried to get a home business account  it I had ro prove I was a business. And I would lose some discounts because I  was a business. No, gracias 

ghostlee13 wrote:

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There's no way to configure a static IP on the gateway. 

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There is a work around, Home internet subscribers should not have to spend an additional $18.00 dollar's a month for a business account, there are no additional cost to T-mobile to provide me with a dynamic or Static IP address. I am not running a business. 

Me too.  I have 5 fixed IP's on my current internet service.  I would not switch to T-Mobile unless I could get 2.  I realise they cost money and I pay for mine now.

jlillard wrote:

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Is it possible to get a static IP with the 5G Home Internet service?  Normally I wouldn't need it but since my connection dies at least once a week I get a new IP every time my modem reboots.  I work from home and whenever my IP changes I have to update some of my clients' firewalls.

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From what I can tell you could just sign up for T-Mobile Internet for Business. You would be issued slightly different equipment that would allow for a static IP address. I think the charge is 15 per month additional on top of the 55 per month for the service. They also have equipment options that provide \"bridged\" or passthrough options so you can use your very own router/firewall without the dreaded double nat! Talk with a T-Mobile business rep and just say you are a freelancer/entreprenure if they ask about you being a business or not. :)

I have been on T-Mobile home internet for almost a year.  Other than the IP address changing, it works great.  But when it changes it does it multiple times in a short period of time and then might not do it for a month.  I have Hulu and have learned to use the online chat.  I had them put notes in my account about this being HOME INTERNET THROUGH T-MOBILE 5G and now the change is done more quickly, but it is still a pain to have my wife come to my home office and say \"The TV  is broken again\".  Not sure why they can't use the MAC address from their Routers to keep an IP address.   I have a firewall router after the T-Mobile router so I can make sure all my home devices keep working even if the IP address changes.  

I had a T-Mobile router fail and I could not tell because of the random IP address changes prior to that.  Blamed Hulu and then realized it wasn't their problem.  The changing IP address masks other problems that you may be dealing with.

You may as well ditch them lol.

I am calling them again today to check on the static public IP option.

I see some are a bit confused about what's going on in the backend with this TMHI tech. 

So let me offer some light in the matter.

Traditional ISPs give you a public/external IP (attached to your ISP provided device usually a gateway router modem/Wireless Access Point).

You don't need an external IP to have a network, but you need it for internet access.

This Public IP then passes through the interconnectivity to your local network IP, providing internet access to all your local network devices.

The local network is the one at your home/office, Created by your own wifi router/sometimes ISP provided device. Even if you have a single device provided by your ISP you will have a public and a local/private IP.

The public IP is used to communicate with the world outside of your physical network, like Google, Netflix, social media, or anything internet connected. Most of the time this is a dynamic IP, meaning it changes every so often, but your devices have direct access to that IP dynamic or static.

The local IPs are used for your devices to talk to each other locally on your network not requiring external Internet access like say network printer, local shares and stuff.

The issue (double NAT) is due to they way TMHI devices access the internet *before* passing it onto our home TMHI device. They do not assign an IP to each modem/router directly, instead it shares it by some to complex to describe network wizardry for the purpose of this post. Just know that is shared amongst other TMHI devices then translated/routed to your TMHI device as needed then finally passed on to your home. So you may be in Colorado physically but using an Arizona IP and 10minutes from then you may be using a Nevada IP, then Utah in the next 10m after that. Which confuses the heck out of some network services, like Hulu, netflix, Online gaming, some remote access solutions, cloud services.

Because the translation happen before the connection gets to your home/TMHI device it happens behind/in the TM network, it is not something that getting a better router, or hooking it up differently is going to fix. It will only create an additional translation later between your TMHI device and your own (double NAT), which will probably give you more aches in the end and end up right where you started.

You have 2 options maybe 3 if they start offering static IPs for home users, which I doubt given the world at large is running out of IPs, and the US is reluctant/slow in migrating to IPv6 (but that's a story for another time).

1. Get a different or even second ISP for critical devices needing traditional IP setups.

2. Use a VPN on your own personal router if it supports it. This will make all your devices route traffic through that VPN network instead bypassing TMOs CGNAT. You will take a performance hit with any VPN but your issues will be gone.

3. Try to get a static/traditional IP config from TMO, good luck with that tho.

I have had TMHI for over a year now, when I signed up it was an issue, still is today. I am in the same boat as others, tired of giving traditional ISPs money for sub par/capped/overpriced service.

However my options have changed, hopefully you guys have some too.

Cox has revised their prices to be a bit (just a tad bit) more reasonable, still holding on to that data cap tho (the one reason I stayed with TMHI).

However. Because of Coxs price adjustment it's *now* cheaper to get Cox w/ their STUPID data cap (as a 2nd ISP) for my more critical devices needing traditional public IP access.

While still keeping TMHI for general use devices consuming tons of data. (Still more affordable than going full on Cox+unlimited+a plan with similar performance as TMHI). It's just cheaper to keep them both in my situation at this point.

I am going to check w/TM again (about them offering direct public IP) before making that decision.

I know they offer it w/their business hotspot plans

*But they required a legit business license before they could give me those services (the rep may have been the special kind tho, so I'll have to check on that again too cause he did not seem very competent or confident for that matter).

I did not have a business license but I did work f I'm home, so... Anyways, moving on.

TMobile has a great value offer, but crap delivery.

The performance (speed/connectivity) has been stellar, much more stable and faster than coxs traditional services, also no data cap, it's great value offer.

However this CGNAT BS has to be addressed or they risk loosing current customers and also preventing larger adoption. At the very least they should offer trading IP/static IPs as an add on for those who need it.

What is the status of the static IP addresses? second time today to contact Hulu...just about ready to ditch the TMHI 😡

I have been on the phone with t mobile and hulu for months.  T-mobile blames hulu hulu blames t-mobile.  I understand both positions but if T-Mobile can offer a business account for the same money and offer a static. I p address why can't I as a home network user get a static IP address..

Same issue. We need static ip for home internet, even if it's a paid service with a fair amount. It's unreasonable to not have this option and I may consider to change service provider for that feature only.