Forum Discussion
laptops connect to t-mobile gateway but not internet
Three laptops connect to T-mobile gateway, but say not connected to internet. I go through diagnostics, repeatedly reset the Wi-Fi adaptor and restart the computers. Eventually they connect. A few days later, we experience the same problem. Two LG grams and an HP. We don't reset the gateway because other devices do not exhibit this problem.
Do you have an old Wi-Fi network they are trying to connect to? Is your old router still plugged in and broadcasting?
Restarting the gateway every now and then is a good idea. It will force all your devices to re-establish the connection and renew their DHCP leases. Pick a time when everyone in the house can live without the internet for a few minutes.
The computers are connected to the gateway, just not the internet. Never occurred before changing to T-Mobile.
I will try turning on the computers and restarting the gateway.
