new voice mail and it's asking me to setup voicemail

christileilani above, thank you for that info. It worked.

I talked to people at '611' and was told that every voice mail was messed up like this 'for security purposes'. Millions of ticked off customers really no longer matters to Tmobile because NOTIFYING those millions of customers would have been a GREAT idea.

Of course, maybe TMOBILE did not have our phone number????????

🤔🤔🤔🤔😡😡😡

¡Guau!

pathetic. 

Not sure if T-mobile sent out an update regarding this? Perhaps they did and I missed it?

Anyways, a few weeks ago I had called my voicemail to check in on its messages. Admittedly, it is something I don't do on the regular. Yet, once I did, I was unnerved to find all my audibly saved voice mail messages missing in action. I was definitely a bit heart broken because I have some saved messages from a recently departed loved one along with other saved keepsake messages. 

Fearing that my old voice messages were lost in the abyss forever, two weeks later I called my voicemail again. This time I was prompted to reset my pin. Huh? I thought that quite odd. With so much going on in the world today, indeed I thought it might be some sort of crazy T-mobile voice messaging scam. So I decided to call T-mobile.

I was transferred over to the technical department. The representative there was overly giddy, yet extremely polite. She explained to me that as a security protective measure, T-mobile did this as a means to request that its customers reset their pin-- especially for those who were still using the last 4 digits of their cell phone number as their pin. Still, if you prefer, you can reset the pin and use the same old last 4 digits of your phone. Your choice. Though again, as a security protective measure, T-mobile advises against using old pins that match up with the last four digits of your cell phone number..

Next stop, because I would need to restart my phone, the rep asked me if I had another phone number she could call me at. I gave her an alternate number to call and she walked me through the process to reset my pin, using my T-mobile visual voice mail app.

Thereafter, I chose a new pin and confirmed it using the app. Then the rep had me restart my phone. Once phone was restarted, I logged back into my phone. Next step was to go back to my visual voice mail app and log in using my new voice message pin. Once I did all my old voice messages reappeared. And if you don't have this app, simply download it.

So, if you too experienced this same issue as me, thinking your voice messages had disappeared...once you reset your pin, you will then be able to both, audibly hear and visually see all your previously saved voice messages in your visual voice mail app.

At least I hope it will work out that way for you.


Hope this helps. 
Happy Day :)

I've been having issues with voicemail and cell phone operation in general for quite a few months. I've been on the phone with T-Mobile  and went to my local T-Mob store. They were more help that calling ever was but i'm still having issues. Calls go right to voicemail and my phone never rings. People think my phone is off but it's not. They added a physical SIM, turned off the eSIM reset the phone and now voivemail is non-existant and I now have to set it up all over again and I want to use the default message and no pin to access my messages….can't do. So, my solution will be buying a new phone (when this one is paid off) and finding a new service provider due to the fact that T-Mob service has gotten worse instead of better and that goes for their help when calling! My phone is a Samsung 23+, I don't know if the issues are with the phone or the service or a combonation of both. I can't put up with it any longer! Oh, and had a price increase to boot.

i guess my question is….

If we change the pin/password, will all of our messages still be there?

I was asked to change my pin and yet it was not the last 4 digits of my phone number. I just reused the pin I had. Worked. Thanks. 

Michael1302 wrote:

All our phones did this starting today.  Absolutely unacceptable.  If.ive lost all my voicemails including my dead Dad's voice forever I'm going to be very angry with this sleazy company.  Idiots.  They're in the communication business, for G-d's sake 

This is the 3rd time T-Mobile has messed with and lost all of my voicemails. I had my sister's voice singing me AmHappy Birthday, and a dear friend. Neither are in this failing world and I am still extremely upset. Now if they go messing around again, and take my son's voice away from me……if you have lost a child You get it. The last couple times when all of mine were gone, I got an "I'm terribly sorry". If it's the supposed "glitch" then it will be fixed. If Not T-Mobile and I are going to have come to Jesus meeting!

Found great information, well good from now on. Send your visual voicemail to your email and it will be there for Always!

But it's not tomorrow or. An hour from now that I neeed to make sure my son's voice is still on those emails.

Lord help us all in this crazy Epic movie like life! 
Thr Lord knows I’m on His side, so I’m ok. 
ai really hope we have our loved one’s voices still there Michael1302

christileilani wrote:

I found a solution!!

Contraseña:
1. Set up your password
2. After setup, it will ask if you want to enter it every time or to bypass the password

Name and Greeting
1. Stay silent for your name recording
2. Decline leaving the greeting message
3. Choose to use your name as your greeting

Go back to using automated greeting:
1. Go back to the main voicemail menu 
2. Select option 3 for “Create a greeting”
3. Select option 5 to use your phone number as your greeting.
 

 

This works perfectly! Thank you!

I received the voice mail reset prompt this evening while trying to access it by pressing 1 on the keypad.  I too was leery and reached out to T-Mobile customer service chat.   I did not get the help needed but fortunately found this thread. 

I could see that Visual Voicemail app was working fine.   My saved voicemail messages were still there and when I selected the three bars in the left corner and then selected app settings, I was able to change my PIN # and verify that  my Greeting message  was unchanged.  

Ten minutes later, I called the Voicemail system by dialing 1 on my phone.   The system asked me to set up the phone.   I entered the PIN I entered in the Visual Voicemail app.  After that I carefully followed the steps laid out by Christileilani.  It worked!  

Thank you to  BevyT for your reassurance;  to  Christileilani for the dial up voicemail instructions; and to Happyday for distinguishing the different actions needed to update both system voicemail and Visual Voicemail app!

Just another case of tmobile changing because THEY want to.  Not because it helps US.

It would be wonderful if I or anybody had a say so, but nope.....thou shalt change because we said so!

Typical tmobile customer service (lack thereof)

jewelly155 wrote:

I called yet again and was told it was due to the global technology outage and then she said it was a security thing that they did. They don't want the pin number to be the same as the last 4 digits of the phone number.

 

I finally went through the exercise of resetting everything and I only had to change the pin/password, my message was still there. So all good.

 

I asked her to sent a complaint to whoever that they should have let everyone know.

I guess I'm weary...with the amount of data breaches they've had.  I don't wan't The scammers using AI and my voice.