I have had home internet for 30+ days. The speed and reliability has not been consistent. I have seen speed from 80 ~ 100 mbs and then have seen speed from 1 ~ 5 mbs. Also while streaming Netflix and Prime we have seen buffering and sometimes the movie locks up and I have to restart the movie. My Sonos One device keep disconnecting due to slow internet speed (speed test was less than 1 mbs).I have spent hours and days on the phone with support and non of the issues have been resolved. Support personnel have been professional and we run through general reboot scenarios but it does not fix the problem. The problem issues have been turned over to the engineers but still no resolution.I would like to keep the home internet solution but it has been a very frustrating experience. I may be forced to go back to my previous internet provider as there were no speed and reliability issues with them.If there is anybody from t-mobile reading these posts…….please resolve these issues before you loose customers.

Timsw - It is actually good to hear others feel the same way about the excessive nags about the solution. Communicate to the CEO, law suits, yada, yada… move on. It is an internet solution and there are MANY bigger issues out there vs getting all twisted up about an internet solution that is newer cutting edge tech that is having growing pains. T-Mobile has fought as the underdog for years and is pushing hard to take a bite out of AT&T and Verizion. I for one am glad they are. I have had a pretty positive experience with the home internet solution here and only in July did it go wonkey but that was NOT the router it was equipment on the tower. Sometimes things are not spot on and need a tune up. The T-Mobile engineers worked on the tower equipment and it improved and became stable again. Even with only the n71 bands it is a big improvement over DSL with a contract and what not. This was our only real option here. Satellite internet was not going to happen for me. I know better. Starlink was too much investment and not available here so the T-Mobile solution is a win. It is not perfect but noting on this earth ever will be.

ka79535 wrote: Maybe T-mobile should adjust their maps to reflect reality and maybe consider setting a lower expectation for customers….especially in rural areas. I am 2 miles from the tower and cannot get a 5g signal on the router. ...plus, I only get 2 bars. Except for a few people who were on the white 4G router/modem and asked to be grandfathered to the 5G gray cylinder, to be eligible for the 5G gray cylinder there is supposed to be 5G service in your area, and I believe you when you say it is on your map as such, but that you aren't getting it.I found the 4G map to be wrong about my brother's house, in that it said it was a level or two better service than the 4G speed at my house, but I tested it on my phone and it was much slower speed, including when I was outside his house in an open park. I suspect the issue at my brother's house is there is a large electrical power station between his house and the tower.Two bars is not the whole issue as far as speed goes or the ability to connect to 5G, as it is possible to get speeds over 200 on two bars of signal strength on the n41 5G band. If your tower has the longer range n71, and are two miles away, the highest speeds on that at 2 miles away might be in the 100 to 150 range at best, and probably under 100, since the max speed (50 feet away from the tower) on that is 225 whereas n41 max speed is like 700 or more.Tmobile says they have availability of 5G home internet to 80 million households in the US, and the initial rollout of the 5G home internet was to 100,000 people. I'd guess they are up to 300,000 users by now, the vast majority who are happy enough with it to keep it. How could I make such a ridiculous claim when it seems like so many people here have problems?Because over the three months I've had this, on this message board, sometimes there are only like 5 new messages about Tmobile home internet in a day, and not all about slow speed. So if it's really a serious problem for a significant number of people, why don't more people post here to complain or ask questions about their problem? After all, calling in for help results in a wait of hours, or waiting for a call back at times. To me, that means the vast majority must have an adequate experience with it.Although you said you had Tmobile phone for years, you didn't say how long you've had the home internet service. If it is only a week or two, it might be worth it to wait a little longer before you ditch it, to see if they have been working on the equipment at your tower. I know for a fact they are swapping out some of the n71 transceivers for the faster n41, or adding the n41 to towers, so they've been very busy in their expansion, equipment tuning, erecting new towers etc.When new equipment is installed, they sometimes start it on a lower power, to test signal conflicts or other issues, before they ramp it up to a point where it might work well at your house. There is also tuning that is done. So these are things which might leave you stuck on the old 4G until they get it going.

I'm told that there are towers very close to my residence. I will try your suggestions when experiencing problems. Today my speed test reveals less than 10 mbs on the 2.4 ghz and less than 5 mbs on the 5 ghz connection. Thanks for your response.

Seems like too much work to chase down why buffering is constant. 30 plus days on the system and I am ready to go back to Comcast. That is how bad the service is. I am getting to the point of dropping the phone as well (17 years ) They said it was great, not so much. You get the rest of my month and without improvement I'll drop you just like my connection during a football game, Thanks for nothing. Feels so good to say as much, PS I am pissed that I have to peck around and call people for something I am not getting. Over and out

Switched to T-Mobile because maps showed good coverage and a better price. Was wrong about the coverage. When talking to customer service was told it was an issue with the towers near me. That was in October. In February still having the same issues. Now they tell me they the problem will be resolved when they put in a new tower nearer our location. Will see how that works.

Poor Internet speed and not reliabity

iTinkeralot
Bandwidth Buff
Hace 4 años
So with only 10mbs and 5mbs you don't see that as a problem? From what I get here that is totally lame. You should be able to run a speed test and obtain download and upload speeds way better than that. You can know where the towers are using cellmapper.net. If you match the PCI info for each of the primary and secondary signals to the PCI info the tower(s) report you will know. This would help you optimize your router placement to do much better than that.
I am fortunate to have a pretty solid connection. I commonly get 120 Mbs down and 40-50 Mbs upload. The solution can and should do way better than that.
If the problem is local WIFI then well that is yet another problem to resolve. If you have the time and want to post some data great. It does help to get more eyes on the problems. Good luck
roninaz
Roaming Rookie
Hace 4 años
I'm told that there are towers very close to my residence. I will try your suggestions when experiencing problems. Today my speed test reveals less than 10 mbs on the 2.4 ghz and less than 5 mbs on the 5 ghz connection. Thanks for your response.
iTinkeralot
Bandwidth Buff
Hace 4 años
roninaz You are not alone in your quest for internet nirvana. It would help to know details as to what your gateway router reports in the web UI interface. I will assume you have been over this with the T-Mo support engineers but it is hard to help without data.
The LED display on the top of the router can provide some idea but not much detail about what is going on with the communication to the tower. The web UI at 192.168.12.1 will help much more.
Sugerencias:
Record the reporting of the primary & secondary signals from the Información general>Internet Connection
Record the reporting of the primary & secondary signals from the Estado>Cellular network section
Confirm if there are packet drops or errors from the Estadísticas>Cellular information
Do you know where the tower is; how far away it is...?
Snips of information from the web page are sufficient. It is pretty easy and helpful to make screen clips of data from the Overview, Status, & Statistics pages in the web UI and make a quick document with that info and then attach the info to the post. With more info I would be happy to make some additionalsuggestions.

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Poor Internet speed and not reliabity

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