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Anyone else experiencing this and any advice before we switch to another carrier? Here is our story...","body@stringLength":"1465","rawBody":"

T-Mobile Home service started dropping internet service and support is giving us the run around! Anyone else experiencing this and any advice before we switch to another carrier?

Here is our story:

Really liked the idea of T-mobile Home, so we switch our unlimited cell service from Verizon to T-mobile and then added T-mobile Home 9 months ago. We were extremely pleased with cell, home internet and support.

Then a few weeks ago it all went bad. The 5G network started dropping internet, infrequently at first but lately as much as 3-4 times an hour.

Cell Phone - no problem just got off 5G, 4G network much more reliable.

Home Internet - this is a bigger problem, so far support has claimed:

Home device can not be change to work on 4G network
Support originally told us routine Maintenance on network was causing problem, this was not true as it happens primarily at night outside maintenance window.
Support then told us \"firmware out of date, claimed it would be updated and solve all our problems in 24 hours. This obviously didn't work either…

So I guess I will try one last time with support, but as you all know this means hours of time on hold and getting shuffled between multiple people. Anyone have any advice or run into this problem?

Appreciate any advice!

","kudosSumWeight":5,"postTime":"2021-08-29T22:11:12.000-07:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:135371_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":2187},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[],"body":"

T-Mobile Home service started dropping internet service and support is giving us the run around! Anyone else experiencing this and any advice before we switch to another carrier?

Here is our story:

Then a few weeks ago it all went bad. The 5G network started dropping internet, infrequently at first but lately as much as 3-4 times an hour.

Cell Phone - no problem just got off 5G, 4G network much more reliable.

Home Internet - this is a bigger problem, so far support has claimed:

Home device can not be change to work on 4G network
Support originally told us routine Maintenance on network was causing problem, this was not true as it happens primarily at night outside maintenance window.
Support then told us \"firmware out of date, claimed it would be updated and solve all our problems in 24 hours. This obviously didn't work either…

So I guess I will try one last time with support, but as you all know this means hours of time on hold and getting shuffled between multiple people. Anyone have any advice or run into this problem?

Appreciate any advice!

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jlillard wrote:
\t
...I’ve only heard a couple follow-up posts that followed through and they were successful.
\t

Well, I'll be your first \"didn't work.\" Fan didn't make any difference at all--tried one on bottom, then one on bottom and one on top. Problem persists even after .1609 firmware update. Gateway shipped with .0178. Service good when working, but daily reboots to get internet back is tiring. Just glad I'm not a gamer. Having to reboot while watching a movie is frustrating enough. Losing internet in the middle of a game would be even worse.

","body@stringLength":"618","rawBody":"

jlillard wrote:
\t
...I’ve only heard a couple follow-up posts that followed through and they were successful.
\t

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