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tennisfan10's avatar
tennisfan10
Newbie Caller
Hace 10 meses

TMO G4AR and MYQ Help

Can't get myq garage door to connect to my tmobile home internet TMO-G4AR. I have set up both 5Ghz and 2.4Ghz networks but still can't get it to connect. Any thoughts or ideas?
  • copz1998's avatar
    Hace 10 meses

    @tennisfan10 this is a common problem for IoT devices like thermostats, printers, and cameras. Here is my standard reply: (you need to add a separate SSID with a WPA security standard to allow the device to connect to the gateway).

    You just need to add a second, 2.4 GHz network with reduced security. 

    Some devices cannot connect to the gateway's default network.  You want to leave this network alone and ADD a second network with the + sign at the bottom of the Network tab in the T-Mobile Internet app.  For this new network, set the band to 2.4 GHz y set the WPA version to WPA/WPA2.  Try connecting your device to this second network.  Use the default network for your other devices as much as possible.

    Here are the T-Mobile support instructions for how to add the second network with the app.

    Android  How to create additional Wi-Fi networks | App T-Mobile Internet | Android | Asistencia de T-Mobile

    iOS  How to create additional Wi-Fi networks | App T-Mobile Internet | iOS | Asistencia de T-Mobile