tmobile data limits scam

It's the Internet Lite plans that have data-caps, not the 5G Unlimited plans.  5G Unlimited reduces your priority when you hit 1.2 TB, bit there is no data-cap throttling.  The lite plans have strict data-cap limits depending on what plan you have (I had a 200GB plan 2 years ago before I could switch to 5G Unlimited).  When you hit the data-cap, your speeds indeed are reduced to sub GB/sec speeds.  Suitable for an e-mail check but not for much else.

TMisNG wrote:

Looks like you’ve used most of your Home Internet monthly data Speeds will slow down at 100% usage

 

Hi, xxx Be on the lookout-your T-Mobile Home Internet has reached 95% of your 100.00GB monthly data limit. Once you reach 100%, you'll start to experience slower speeds until . IMPACTED DEVICE  Line ending in xxx       This is a total lie, it 100% stops at the limit nothing works.  Agents sold me on it would drop to only 40mb!!  What a scam of a company lie!

Same thing happened to me.  I watched a couple of movies last night & now I have no internet for the next 10 days. I paid $50 for the so-called unlimited plan & now I have nothing.  I was fine with slow internet, but no internet is completely unacceptable.  They want me to pay more for continued use. It's a huge lie & a scam. 

If you considered getting service a interruption from every 5 minutes service, yeah you still have service.

Like I said the store pulled up a spreadsheet of my unlimited plan data and I only have 100gbs.

There is a data cap for me on unlimited, its 100gb, the customer service rep on the phone wouldn’t tell me this, but after multiple trips to the t-mobile store an employee pulled up a spreadsheet plainly and simply detailing I am 20gb over my 100gb data limit on my UNLIMITED PLAN.

After reaching this limit service is unusable garbage. You cannot stay on their service for longer than 5 minutes without it being interrupted and removing you from any online service until it reconnects 10 seconds later. Once reconnected you have 5 minutes until it boots you off again.

If you want a picture of the spreadsheet saying my unlimited plan is capped at 100gb I can go to the t-mobile store and will post it here.

So the original post is not about there being a limit or not, but questioning why there is ‘NO” service instead of slower data rates as the alert clearly states after using the limit.

I think I may have the answer. The full speed service is on 5G UC. There are two ways Tmobile can limit your data speed once you reach the limit:

1. De-prioritize your modem on their network which will lower your speeds during peak data times.
2. Drop your service to LTE

For #1, this is the fine print for all plans. Even "Unlimited" says that Tmobile may reduce your data rates after 1.2 TB of data use in a given month. You should still have adequate service if you are affected by this.

For #2, this is highly dependent on how good your LTE service is in your area. In my zip code, LTE shows 3-4 bars but the data rates are basically zero and I can only make voice calls and get SMS. This could be the OP's case so I would recommend contacting Tmobile support. OP is correct, after reaching  the data limit, they should still get service, not no service.

yeah, i went to the store and they pulled up a spreadsheet on their ipad saying i had used all of my 100gb plan. i was not the lite plan.

I called customer service and they said no idea where they got that information from.. there is definitely something shady going on

Am I strong opinion ever bit of their data allocations and measurements is a scam. It appears they are advertising gigabytes, but measuring gigabits. It's a huge difference

I have four lines and I know the difference between the above measurements and there is data usages on some of my line that is absolutely impossible, especially when it’s full-time Wi-Fi.

TMisNG wrote:

And it again contains the lie!!

Have you tried contacting TMO Support to see what they say?

OK, I stand corrected. Sorry for the inaccurate advice.

And it again contains the lie!! “Once you use the monthly data allotment, you will experience reduced speeds.”

bocaboy2591 wrote:

I have no idea what you're talking about. i have TMHI and there is no data cap whatsoever. If your plan does have a data cap, cancel your plan, send the gateway back and sign up all over again. The newest offers have no data cap.

There is a T-Mobile Home Internet plan that does have data limits starting at 100GB.  It's called "T-Mobile Home Internet Lite".

https://www.t-mobile.com/support/home-internet/t-mobile-home-internet-lite