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m777717's avatar
m777717
Newbie Caller
Hace 3 años

TMobile Internet Gateway throttled

Hola,

I have TMobiles "unlimited" home internet gateway.  Speeds are clearly being throttled, or at least we are experience slow/unusable speeds during the day time.  1-2MBps.  

 

At night, were well over 75mbps.

 

Is it possible there is an issue with my specific service?   My understanding is that there was no throttling with their internet service, and am afraid I was bait and switched.

 

I’ve used 3rd party TMobile 4G internet SIM cards in the past and have not had this issue...so “network” coverage doesnt make sense as the fault.

  • Gorb's avatar
    Gorb
    Network Novice

    They may say that, though it is not the case. I am in a very rural area with no congestion (I have post, pre, mvno and tmobile home internet sims)

     

    I am achieving about 18-30mbps on my home internet plan right now

     

    My mvno and prepaid sim are achieving 225mbps

     

    Post paid plan is less throttled but throttled from 25-100mbs.

     

    All of this was testing with the same 5g modem and antennas. (Don't ask how)

     

    T-Mobile has been throttling since the Starlink talks.

     

    Hey T-Mobile, STOP THROTTLING MY HOME INTERNET SIM! Our customer agreement doesn't allow this!

  • tomwil's avatar
    tomwil
    Bandwidth Buff
    m777717 wrote:

     

    My understanding is that there was no throttling with their internet service, and am afraid I was bait and switched.

     

    T-Mobile Home Internet is given the lowest data priority.

     

    https://www.t-mobile.com/home-internet/faq

     

    Durante períodos de congestión, los clientes del servicio de Internet residencial pueden notar velocidades más lentas que aquellos clientes que utilizan otros servicios de T-Mobile debido a la priorización de datos.