Forum Discussion

Fendi3ddy's avatar
Fendi3ddy
Network Novice
Hace 2 meses

Updating T-Mobile 5G Gateway (G4AR & G4SE)

Does anyone have any Idea how to update the router to my T-Mobile 5G Gateway (G4AR & G4SE)? On T-Mobile website, it tells me to Restart it but I'm pretty sure that isn't going to do anything and I've already tried it and didn't work. I want to update it because the wifi has been continuously disconnecting for every device in the household for no reason 

  • formercanuck's avatar
    formercanuck
    Spectrum Specialist

    As a side note, updates are not something that is controlled by tech support.

  • formercanuck's avatar
    formercanuck
    Spectrum Specialist

    You will have to contact Tmobile home internet support.  G4se specifically has a bad update, according to their support team.  You may end up with g4ar. While they look the same, the internals are from a different manufacturer,  and have different updates.