Forum Discussion
USAGE details no longer available?
Been monitoring daily usage because I'm on tiered data plan. (Wish I could switch) Before I could access by clicking on "USAGE" tab but that changed overnight. Called in and was told the system is be...
Hello Friends. Did you see the good news I posted on USAGE DETAILS NOT UPDATED | Comunidad de T-Mobile? I am so excited that I wanted to say here too: This issue is now officially resolved. 😁 I recommend logging out of your account and clearing history before you try again. I did on my account and it is loading like normal. YAY!!
Hello all! I'm excited to see so many people using the app and website. I love that we can manage all the things without having to call care, so I know how frustrating it is when it is not working. I checked around to see if there were any known issues for the website and I don't see anything reported right now.
I know that most of us want to avoid contacting care, but it would be the best plan of action if you are still having issues right now. Our care teams have the ability to view account details that are important to figuring out what is going on. They also have some troubleshooting steps and access to file a ticket so the right teams can focus on getting to the root cause and providing a long-term fix.
There are a few ways that you can reach out, so if you don't want to call, you don't have to. You can message with experts through the T-Mobile app or website or by clicking the social media icon of your choice at the very bottom of this site.
