Forum Discussion
USAGE details no longer available?
Been monitoring daily usage because I'm on tiered data plan. (Wish I could switch) Before I could access by clicking on "USAGE" tab but that changed overnight. Called in and was told the system is be...
Hello Friends. Did you see the good news I posted on USAGE DETAILS NOT UPDATED | Comunidad de T-Mobile? I am so excited that I wanted to say here too: This issue is now officially resolved. 😁 I recommend logging out of your account and clearing history before you try again. I did on my account and it is loading like normal. YAY!!
Same problem, and it appears to be a recurring one. I get the same screen shown above by sebbyz52 instead of the actual usage data.
If I wait 24 to 72 hours, the problem seems to correct itself. But then the cycle starts over again, usually within a day. That means the majority of the time I cannot access usage data. I just have to randomly keep trying and occasionally I am able to access it. This is true on both the website and on the T-Mobile apps, and i've tried multiple browsers and multiple ios devices. Same result. Have tried clearing cache and it makes no difference. I contacted phone support and their only suggestion was to wait 24 hours or so and try again. This is clearly a recurring bug that T-mobile should work to fix. If you google this you will find other people complaining about this back in May 2022. Someone in technical support should get on this.
