Forum Discussion
USAGE details no longer available?
Been monitoring daily usage because I'm on tiered data plan. (Wish I could switch) Before I could access by clicking on "USAGE" tab but that changed overnight. Called in and was told the system is being "updated"--check back later.
Anyone else?
Hello Friends. Did you see the good news I posted on USAGE DETAILS NOT UPDATED | Comunidad de T-Mobile? I am so excited that I wanted to say here too: This issue is now officially resolved. 😁 I recommend logging out of your account and clearing history before you try again. I did on my account and it is loading like normal. YAY!!
I'm having the same issue. Anyone have an idea of which new carrier they may switch to? I may be leaving because if the usage issue as well.
Birdwatcher wrote:
I'm having the same issue. Anyone have an idea of which new carrier they may switch to? I may be leaving because if the usage issue as well.
It's really too bad, I've been with Tmobile for many years. I would appreciate at least honesty on what the issue really is other than a broken link.
Did your billing cycle end recently? If so, it takes a few days for the usage to show up.
are you checking usage through the app or through the site here?
I was able to get the information I needed through my monthly bill PDFs as I was looking for a specific number, but wasn’t the easiest and the tutorial states that there should be additional options.
I don't monitor my usage much anymore because I have an unlimited plan but whe we had our old plan with my wife's niece I had to do it and that's how I figured after the close of the billing cycle it takes a couple of days for new details to appear.
Same problem.
I was told they are doing maintenance on this.
Glad I checked here. I’ve been trying to locate usage details for about 30 minutes.
Hello all! I'm excited to see so many people using the app and website. I love that we can manage all the things without having to call care, so I know how frustrating it is when it is not working. I checked around to see if there were any known issues for the website and I don't see anything reported right now.
I know that most of us want to avoid contacting care, but it would be the best plan of action if you are still having issues right now. Our care teams have the ability to view account details that are important to figuring out what is going on. They also have some troubleshooting steps and access to file a ticket so the right teams can focus on getting to the root cause and providing a long-term fix.
There are a few ways that you can reach out, so if you don't want to call, you don't have to. You can message with experts through the T-Mobile app or website or by clicking the social media icon of your choice at the very bottom of this site.
