USAGE details no longer available?

We know that the usage details are important for many reasons, and we are working on finding out why this isn't currently showing and how to fix it. With all the threads on Community and feedback/tickets filed in care, this has been shouted from the mountaintops. I confirmed with our software teams that the usage details are NOT going away permanently. It is taking some time, and I know that is frustrating. We appreciate your patience and kindness. 

Though I am closing this thread for comments, the conversation is still going on USAGE DETAILS NOT UPDATED | Comunidad de T-Mobile

I have same issue, im onlie waiting to speak with someone!

Barliboo wrote:

Tmobile got hacked.  It's the only explanation and they wont say anything about it.  The fact that we can't monitor in real time (our own information) is a HUGE problem for many of us.  Tmobile is lying to their customers and are losing customers by the second.  GOOD.  I'm leaving too.  Everything they say is BS now.  They also don't want to be making the national news but all of us can report this to the national news.  Do it.  I hope Tmobile stock falls fast.  They don't give a crap about anyone or any customer.

Many others on this forum are reporting that they're being told usage details will no longer be available u til after the billing cycle is complete. They do not care about the thousands of people using it to keep their children and vulnerable family members safe. 

Tmobile got hacked.  It's the only explanation and they wont say anything about it.  The fact that we can't monitor in real time (our own information) is a HUGE problem for many of us.  Tmobile is lying to their customers and are losing customers by the second.  GOOD.  I'm leaving too.  Everything they say is BS now.  They also don't want to be making the national news but all of us can report this to the national news.  Do it.  I hope Tmobile stock falls fast.  They don't give a crap about anyone or any customer.

I’m switching to Verizon in April.

bimil101 wrote:

Same issue… New to me, since I've always been able to see daily activity for my kids' lines.  Now, T-Mobile says that's only available at the end of the billing cycle.  Of course, too late to do anything about excessive data use.  And it took 45 min. to get to that non-sense response.  I'm shopping new providers who allow me to manage my account in real time!

Is that in writing somewhere? I called yesterday and got the general response of "they're still working on it."

Same issue… New to me, since I've always been able to see daily activity for my kids' lines.  Now, T-Mobile says that's only available at the end of the billing cycle.  Of course, too late to do anything about excessive data use.  And it took 45 min. to get to that non-sense response.  I'm shopping new providers who allow me to manage my account in real time!

Momof2boys wrote:

magenta6839562 wrote:

Birdwatcher wrote:

I'm having the same issue.  Anyone have an idea of which new carrier they may switch to?  I may be leaving because if the usage issue as well.

It's really too bad, I've been with Tmobile for many years.  I would appreciate at least honesty on what the issue really is other than a broken link.

Same here, I've been with them 12 yrs but I am switching. My parents have Verizon and my mom was able to see the numbers of calls/texts 

I believe there's an additional fee with Verizon to see the incoming and outgoing texts and phone numbers.  Believe me , Verizon nickle and dimes you for everything.  

magenta6839562 wrote:

Birdwatcher wrote:

I'm having the same issue.  Anyone have an idea of which new carrier they may switch to?  I may be leaving because if the usage issue as well.

It's really too bad, I've been with Tmobile for many years.  I would appreciate at least honesty on what the issue really is other than a broken link.

Same here, I've been with them 12 yrs but I am switching. My parents have Verizon and my mom was able to see the numbers of calls/texts