PLEASE let me know when can get a PLAIN modem from T-Mobile, or BUY my own modem, or SET their modem up to DUPLICATE the functionality of Spectrum. I can't and won't change, until and unless I can get that kind of service. Frankly, I am shocked that TM didn't spec that into their design. Instead, based on about a 20 minute search, that is IMPOSSIBLE today… and here are just a few of the problems that will prevent me from even considering TM:There's NO bridge mode --- This means I CAN NEVER treat TM device like my Spectrum cable modem, and treat it JUST like a modem. Since I can't treat it as just another modem, I have to REDO and RETHINK, and REDESIGN my whole network, to adopt to their design -- This is NOT going to happen! No Bridge means that I'm limited to whatever they designed into their modem, to provide services like DHCP, NAT, port forwarding, DNS, ETC. Since their software UI is the only way I can provide services I depend on, then unless they perfected their software, their UI, and their firmware, and their firewall software that is better than all the other devices I have, some of which are extremely sophisticated and expensive, their device makes using these devices not only redundant, but also DISABLED services, without a lot of workarounds, assuming I both want to do the work, and I can actually achieve configs that work for me. I'm still using Spectrum, and it appears I won't have a viable good option of changing everything over to T-Mobile, until they somehow figure out how to produce a service that is COMPLETE plug and play with a CABLE MODEM…. By modem, I do NOT mean a firewall, a router, a WiFi, or ANYTHING more than a stable MODEM with ONE IP address, DHCP in order to pass an IP to my firewall, and that's it. NO, I do NOT even need DNS services, either. I hope I just misunderstand the current TM design. If this is how it works today, it reminds me of when I first put a DSL modem in my company in the early 1990's. The first thing they gave me was a contract that said I had to PAY EXTRA, for EACH device I connected, I'd have to notify them in advance, and EACH IP was extra cost. After I rewrote their contract, and informed them I only wanted ONE device connected, and ONE IP, and bought my SonicWall "Internet gateway" "NAT Firewall", and "DHCP server". Although that one device was about $300-400 at the time, we were able to use that to service over 50 computers at a time for the next 15 years. I guess we were ahead of our time as a small company. Most everyone else was paying 10-15 per user, and we never EVER paid for more than ONE user. But then, we had 20 or more engineers working for us at the time as well.C'mon T-Mobile --- Get a real great network designer involved so it only takes plugging my EXISTING 1,000-T WIRED internet cable and then everything works, out of the box. Then, also provide the means to MANAGE and MONITOR that modem remotely. That's all I need or want, and suspect that is all most all users want today..

OK -- Sounds good, but let me ask to confirm a few things:-- I'm assuming then that your mesh router is providing the DHCP so that is the device that is handing out the IP's? This is critical, since it was at least reported that the DHCP was limited to 20 dynamic IP's internally. I assume then also, you are at least ignoring their WiFi and using only yours.-- Someone else mentioned that it did NOT support IPv6 properly. Going forward this will be more of an issue than it is today.-- Double NAT -- There are a few people I've heard that had significant issues, since this caused some services to be rerouted-- Static IP's and port forwarding -- There are many reasons and situations where this is critical. For instance, I've got some very old devices that I need to reach on demand, some from outside my network, on the internet. If I can't predetermine the IP's for these devices, AND specify which ports and traffic is routed to them, then these devices will not work, or will be randomly unavailable.-- Bridge Mode -- The reports that I heard that originally caused me to ask / report these issues, is that they said it would NOT support bridge mode. This means that their device must first be configured, and then if you are "lucky" or brilliant, you can force your router to UN-do the TM router, and then apply it's own settings. -- How do you overcome the requirement for bridge mode? I know in the past with several home WiFi routers that wanted to add their own NAT, DNS, and DHCP, if you didn't disable DHCP, DNS and enforce bridge mode, you just couldn't get your devices working properly, nor could you get these devices all on the same subnet.Each problem I mentioned above have caused a lot of work to overcome at some point, which is why once you get everything set up, you really do not want to make any changes to your network. Some problems are just virtually impossible to easily overcome. Even today, I've got an old "WiFi CELL SPOT" with T-Mobile firmware. It's a fine WiFi as long as I only use bridge mode, do not use their firewall, NAT, DNS, DHCP etc. But, that firmware will NEVER EVER be updated by T-Mobile and the hardware vendor, NetGear. But then, since they support BRIDGE mode, there's no problem, either.REALLY, let me know, or someone else can report these issues. The only reason I'm writing this is that I WANT to see this working easily and reliably.

Bridge mode, double NAT and all the rest has been talked about her ad nauseum. We all know it sucks and T-Mobile is fully aware of our frustration. Just about every week a new user comes here to complain. The can is dumbed-down for sure. Designed for the non-technical plug and play.For me it's an irritant but not worth staying with Spectrum. Not even close. Their constant price increases are offensive. Would never consider going back to that company. For $50 a month I get great speed, better than Spectrum was and reliable service. I'm in Dallas so I'm sure that helps. I've found workarounds for the port forwarding and the rest. Hopefully these limitations are temporary.

Agree that is the perfect solution if all you are using internet for is a very limited number and type of device, and need zero configurations to enable other services. For instance, my mother's setup is ONE WiFi connection to ONE computer, unless I'm visiting. If that's the market TM is after, then fine. But cord cutters are likely going to be connecting 20-30 devices, and then add thermostats for my AC and heat, all the new cameras, doorbells, garage door openers, sprinklers, my plumbing connections, and eventually toasters and my refrigerator. Does TM really expect to make these types of customers happy?? Good luck with that, but it is NOT going to go well for TM if they try.But, my point was that it is MORE difficult to provide settings, setup and especially tech support than it is to SIMPLY ENABLE PASS-THROUGH with a minimum of services and settings. That way, there's a clear line of responsibility from them to me. More importantly, TM can provide 100% of what I need at extremely low cost, and high reliability.If they are going to maintain all the settings of my network, then they will very often need to send a networking expert out, since I generally have at least one device that isn't working properly. Then sometimes the problem is setup, firmware on the device OR the WiFi, or physical cable, or sometimes it is my router setup. Someone that has that capability to straighten out all my networking problems is going to cost TM at least $50 PER call, and most often, it will NOT be their problem. In short, they'd be crazy to even want to try to provide that level of service. NO internet provider that I know of today, provides that kind of service.I've never had any need to even try to log into my Spectrum Modem. Why would I ever need to?? regardless of what the problem is, assuming it is getting 115 VAC, a tech MUST come out to do the repairs to either the cable or a modem replacement. The ONLY thing Spectrum ever has to do, is to read the logs, which tell them how many times it rebooted, what the signal level and bandwidth is now, and the history. They can also see if it has DNS, DHCP to the first device, and even if it is connected properly to my hardware. Then, they might send a tech out. Most often they replace connectors on the cables, inside or outside my house, or sometimes the cable modem itself. But, ALL of that troubleshooting is INSIDE the modem. My only involvement might be to reboot it via power down, and to make sure it is still getting power. If there's ANY OTHER network problem, it is MY SOLE responsibility and labor.

464XLAT/CGNAT topology breaks all the use cases people are citing when asking for this change.This approach, by design, is not there to provide typical dual stack functionality. It basically cannot do it without specific care taken for additional translation/preservation of details needed to provide the desired NAT functionality. Makes bridge mode/port forward options irrelevant because it breaks everything in higher layers. Even the older Askey LTE only model that provides most every typical router functionality (sans bridge mode) cannot resolve the issues. Not even the DMZ option would resolve things properly. Unsolicited inbound traffic is filtered/blocked at a higher layer, so packets never even make it to the modem in the first place. Search on the terms bridge mode or port forward. You will get a LOT of hits dating back a year or longer about this problem. There have been hints/rumors/hearsay that changes to their stack MAY eventually come that could resolve issues, but nothing has been officially stated. Until such time, about the only thing people can do is pay extra for third party workarounds, like perhaps a VPN service that supports P2P properly enough to allow you to assign specific ports to forward through that VPN.

I've done the research now, and have concluded that this is definitely not ready for prime time. Not only that, but I've concluded that TM is sadly only going to cater to low end users. IF TM is going to go after networking and the ISP market, then it will fail unless it is also fully supports the "business office environment". Where is that located today?? Most employees' offices are no longer in an office building. Call their office, and you'll find that it is really located in their home, and not down a long hallway.Call most business's main office number, and instead of a PBX, you will most often reach that person's cell phone-- their PERSONAL cell phone. Businesses are moving most all their workers to work offsite, and much of that "branch office", is really at the employee's home. or where ever they happen to be at that time. So, if our cell phones are now acting in the role of the extension at my office, it is ALSO my business phone. What about the "company LAN" or our shared apps, shared data, and security? That too is being replaced in teh cloud so it will increasingly not matter, where the physical office is located. Google WorkSpace which we use as a small company, is also now scaled up to handle thousands of employees. So, now our "company network" is not behind a firewall as it was years ago. The engineers at Google really do know what they are doing for enterprise customers. We had to migrate our "network instance" to a large company, and that only took our IT staffs an hour, with Google's help to implement the transfer.Recently, I had to work with troubleshooting significant problems with a 5 year old ARRIS cable modem, remotely from 100 miles away. THIS IS a "consumer product", and I'm going to reverse my stance and say that most all vendors that are providing services for consumers and companies ARE providing FULLY ALL the features for both styles of customers. It's the only strategy that makes sense. And, instead of less capabilities, there are significantly more options and capabilities in all the new modems. They are all ready and capable, and designed specifically so the identical hardware can front end a $20,000 Cisco router, or my XBox and Roku. And in today's market, TM is planning on eliminating "business use"?? Most homes ARE GOING to be all types -- SOHO, SMB and enterprise offices, as well as homes. Those that are not, will become fewer and fewer. Even though this ARRIS device I was troubleshooting appeared to be defective, from the consumer's side I was able to use their PC to configure more than most commercial routers, and this was as it designed over five years ago. Likewise, many of the detailed logs are available to the users and even more detailed logs and configurations are available to Spectrum, remotely. I found their support engineers, and we could both work on that device together, remotely. We both could see that in the past week, this was going on and offline about every two minutes. We also determined that the problem was likely the wiring, and not the modem. No guessing in the dark, the on-site techs had to rewire a fair amount of connectors, both inside and outside the house. Then, perfect internetAt this point, I really can't justify wasting my time redoing things another way, just because TM is too stubborn to provide a device that could be used in business OR home use. You can always hide features, but you sure can't add them if they don't exist. ADD PASS THROUGH and BRIDGE MODE!I have a number of calls from the "business reps" at TM. Here's some of the things I will report: When providing a new service or new hardware, you are choosing to not only cripple the devices as you've done with the modem, but you've also chosen to not even allow pass-through to work. That means that your new devices and services are specifically designed so that they can't possibly work in a business environment. Even your old obsolete "Cell Spot Wifi Router" designed by NetGear, had bridge mode where I could use it as a pass through, or as a Wifi dumb target within a LAN, (which I am still doing today). You can easily add a UI "dumb mode" for users that might cause more service config problems, and that will keep it simple for them, while providing an advanced mode for regular users. I'd also talk to them about TM's DIGITS initiative. It too, seems like it had a great start to provide a means for a SOHO business with a cloud based Mini-PBX. Instead, it appears the product was abandoned… Not only is there no further development, even what they did release, cannot be used. The Android app hasn't had an update in years--That said, the app actually stays logged in and mostly works, although synchronization between the app and the phones doesn't work reliably. PC's --- Both the installed DIGITS app, and the web based version of Digits is a joke. Both log out after 20 minutes, and can only be logged back in with a new text message code, sent to your regular cell phone. Whoops… To me, these are rather glaring problems that won't ever be solved and brought up to business standards. I was really bullish on TM providing inexpensive ISP services. but someone that is a strategist must get involved or TM will fail, and us users with them. I'll have to stay with Spectrum for now, even if it costs more $$. Overall with my time, it is a much better and less costly.

When can I JUST use TM internet modem as ONLY a modem, in BRIDGE mode, with NO NAT, NO firewall, and frankly NO Wifi.

sparkleboots
Roaming Rookie
Hace 5 meses
gtstang462002 wrote:

DaaBoss wrote:

PLEASE let me know when can get a PLAIN modem from T-Mobile, or BUY my own modem, or SET their modem up to DUPLICATE the functionality of Spectrum. I can't and won't change, until and unless I can get that kind of service. Frankly, I am shocked that TM didn't spec that into their design. Instead, based on about a 20 minute search, that is IMPOSSIBLE today… and here are just a few of the problems that will prevent me from even considering TM:

There’s NO bridge mode --- This means I CAN NEVER treat TM device like my Spectrum cable modem, and treat it JUST like a modem.

Since I can’t treat it as just another modem, I have to REDO and RETHINK, and REDESIGN my whole network, to adopt to their design -- This is NOT going to happen!

No Bridge means that I’m limited to whatever they designed into their modem, to provide services like DHCP, NAT, port forwarding, DNS, ETC.

Since their software UI is the only way I can provide services I depend on, then unless they perfected their software, their UI, and their firmware, and their firewall software that is better than all the other devices I have, some of which are extremely sophisticated and expensive, their device makes using these devices not only redundant, but also DISABLED services, without a lot of workarounds, assuming I both want to do the work, and I can actually achieve configs that work for me.

I'm still using Spectrum, and it appears I won't have a viable good option of changing everything over to T-Mobile, until they somehow figure out how to produce a service that is COMPLETE plug and play with a CABLE MODEM…. By modem, I do NOT mean a firewall, a router, a WiFi, or ANYTHING more than a stable MODEM with ONE IP address, DHCP in order to pass an IP to my firewall, and that's it. NO, I do NOT even need DNS services, either.

I hope I just misunderstand the current TM design. If this is how it works today, it reminds me of when I first put a DSL modem in my company in the early 1990's. The first thing they gave me was a contract that said I had to PAY EXTRA, for EACH device I connected, I'd have to notify them in advance, and EACH IP was extra cost. After I rewrote their contract, and informed them I only wanted ONE device connected, and ONE IP, and bought my SonicWall "Internet gateway" "NAT Firewall", and "DHCP server". Although that one device was about $300-400 at the time, we were able to use that to service over 50 computers at a time for the next 15 years. I guess we were ahead of our time as a small company. Most everyone else was paying 10-15 per user, and we never EVER paid for more than ONE user. But then, we had 20 or more engineers working for us at the time as well.

C'mon T-Mobile --- Get a real great network designer involved so it only takes plugging my EXISTING 1,000-T WIRED internet cable and then everything works, out of the box. Then, also provide the means to MANAGE and MONITOR that modem remotely. That's all I need or want, and suspect that is all most all users want today..

I unplugged my Comcast cable modem that I own and plugged in my TMO modem in it's place. My whole home network kept on humming along. Not sure why you are complaining other than to just complain. There isn't an ISP out there that is going to let you manage you own modem anyhow. Even if you own it. BTW I have close to 40 devices connected to my "home" network with no issues.

You are double NAT’d … you don’t know it… but you are.
sparkleboots
Roaming Rookie
Hace 5 meses
You would think this would be the easier option to support. Just make a modem… that's it. No fluff, no wi-fi. c'mon TMO.
The double NAT situation is killing gamers and anyone who likes to access their devices outside their home network.
Foxgoku
Network Novice
Hace 6 meses
I also have these concerns and issues. Not being able to configure the Tmobile internet router for VPN use among other things is a very detrimental quality of an otherwise great product. There are many people and different use cases for being able to use this ability. Please, make this a possibility.
t_s_
Newbie Caller
Hace 2 años
I share the frustrations above; for what it's worth I at least used the test period with T-Mobile to get Spectrum to lower my bill. They went back to giving me the introductory rate when I mentioned the lower competing price, roughly matching the T-Mobile offer.

Given higher upload speeds I’d prefer to stick with T-Mobile, but the inability to remote into my own network makes that a no-go.
Paratechnology
Network Novice
Hace 2 años
I share these concerns. One possible workaround is to use cloudflare tunnels to allow access to internal services from the internet. It's free, not much more of a learning curve than vpn, but there is not as much ubiquitous documentation and support. You have to learn some new subjects most likely.
firefox111
Network Novice
Hace 3 años
Right on! I'm on the same boat as you are. I bought a Cellular Modem/Router and got an Internet-only plan with TM. The set up works fine if you are only using it to access the Internet from within. I found out that, after setting up DDNS, L2TP VPN Server, Port Forwarding, etc., I cannot even access my LAN from remote! AND there are two different IP addresses! There is the so called "Public" IP Address, then there is another "IP Address", and when I do whatismyipaddress.com, it gives me another IP Address! The DDNS complains that it cannot do the job because - here is the exact wording: "The current external IP is not a public IP, and the DDNS service may not work properly.". This is nuts! Why are there so many IP's. I cannot access any of the three IP addresses from outside.
gregma
Newbie Caller
Hace 3 años
DaaBoss wrote:

PLEASE let me know when can get a PLAIN modem from T-Mobile, or BUY my own modem, or SET their modem up to DUPLICATE the functionality of Spectrum.

Easy answer. Never. In fact each new "modem" they release has less and less options and that's the way they like it. Unfortunate, but true. If I had *any* other alternative, I have two choices… DSL at 1 mbps, or Satellite at horrendous latency, huge prices, and loss of signal all the time.
gtstang462002
Network Novice
Hace 3 años
DaaBoss wrote:

PLEASE let me know when can get a PLAIN modem from T-Mobile, or BUY my own modem, or SET their modem up to DUPLICATE the functionality of Spectrum. I can't and won't change, until and unless I can get that kind of service. Frankly, I am shocked that TM didn't spec that into their design. Instead, based on about a 20 minute search, that is IMPOSSIBLE today… and here are just a few of the problems that will prevent me from even considering TM:

There’s NO bridge mode --- This means I CAN NEVER treat TM device like my Spectrum cable modem, and treat it JUST like a modem.

Since I can’t treat it as just another modem, I have to REDO and RETHINK, and REDESIGN my whole network, to adopt to their design -- This is NOT going to happen!

No Bridge means that I’m limited to whatever they designed into their modem, to provide services like DHCP, NAT, port forwarding, DNS, ETC.

Since their software UI is the only way I can provide services I depend on, then unless they perfected their software, their UI, and their firmware, and their firewall software that is better than all the other devices I have, some of which are extremely sophisticated and expensive, their device makes using these devices not only redundant, but also DISABLED services, without a lot of workarounds, assuming I both want to do the work, and I can actually achieve configs that work for me.

I'm still using Spectrum, and it appears I won't have a viable good option of changing everything over to T-Mobile, until they somehow figure out how to produce a service that is COMPLETE plug and play with a CABLE MODEM…. By modem, I do NOT mean a firewall, a router, a WiFi, or ANYTHING more than a stable MODEM with ONE IP address, DHCP in order to pass an IP to my firewall, and that's it. NO, I do NOT even need DNS services, either.

I hope I just misunderstand the current TM design. If this is how it works today, it reminds me of when I first put a DSL modem in my company in the early 1990's. The first thing they gave me was a contract that said I had to PAY EXTRA, for EACH device I connected, I'd have to notify them in advance, and EACH IP was extra cost. After I rewrote their contract, and informed them I only wanted ONE device connected, and ONE IP, and bought my SonicWall "Internet gateway" "NAT Firewall", and "DHCP server". Although that one device was about $300-400 at the time, we were able to use that to service over 50 computers at a time for the next 15 years. I guess we were ahead of our time as a small company. Most everyone else was paying 10-15 per user, and we never EVER paid for more than ONE user. But then, we had 20 or more engineers working for us at the time as well.

C'mon T-Mobile --- Get a real great network designer involved so it only takes plugging my EXISTING 1,000-T WIRED internet cable and then everything works, out of the box. Then, also provide the means to MANAGE and MONITOR that modem remotely. That's all I need or want, and suspect that is all most all users want today..

I unplugged my Comcast cable modem that I own and plugged in my TMO modem in it's place. My whole home network kept on humming along. Not sure why you are complaining other than to just complain. There isn't an ISP out there that is going to let you manage you own modem anyhow. Even if you own it. BTW I have close to 40 devices connected to my "home" network with no issues.
208_Pro_Tech
Newbie Caller
Hace 3 años
TMobile - I have multiple customers who are asking for bridge mode. Having just tested this modem, not having that ability to use a customer's own router is not acceptable and will keep many from looking at your services. Please provide many more configuration options in the gateway modem router box.
Wrufftarain30
Newbie Caller
Hace 3 años
DaaBoss wrote:

Agree that is the perfect solution if all you are using internet for is a very limited number and type of device, and need zero configurations to enable other services. For instance, my mother's setup is ONE WiFi connection to ONE computer, unless I'm visiting. If that's the market TM is after, then fine. But cord cutters are likely going to be connecting 20-30 devices, and then add thermostats for my AC and heat, all the new cameras, doorbells, garage door openers, sprinklers, my plumbing connections, and eventually toasters and my refrigerator. Does TM really expect to make these types of customers happy?? Good luck with that, but it is NOT going to go well for TM if they try.

But, my point was that it is MORE difficult to provide settings, setup and especially tech support than it is to SIMPLY ENABLE PASS-THROUGH with a minimum of services and settings. That way, there's a clear line of responsibility from them to me. More importantly, TM can provide 100% of what I need at extremely low cost, and high reliability.

If they are going to maintain all the settings of my network, then they will very often need to send a networking expert out, since I generally have at least one device that isn't working properly. Then sometimes the problem is setup, firmware on the device OR the WiFi, or physical cable, or sometimes it is my router setup. Someone that has that capability to straighten out all my networking problems is going to cost TM at least $50 PER call, and most often, it will NOT be their problem. In short, they'd be crazy to even want to try to provide that level of service. NO internet provider that I know of today, provides that kind of service.

I've never had any need to even try to log into my Spectrum Modem. Why would I ever need to?? regardless of what the problem is, assuming it is getting 115 VAC, a tech MUST come out to do the repairs to either the cable or a modem replacement. The ONLY thing Spectrum ever has to do, is to read the logs, which tell them how many times it rebooted, what the signal level and bandwidth is now, and the history. They can also see if it has DNS, DHCP to the first device, and even if it is connected properly to my hardware. Then, they might send a tech out. Most often they replace connectors on the cables, inside or outside my house, or sometimes the cable modem itself. But, ALL of that troubleshooting is INSIDE the modem. My only involvement might be to reboot it via power down, and to make sure it is still getting power. If there's ANY OTHER network problem, it is MY SOLE responsibility and labor.

I use my own mesh router that’s set up with many devices. 3 laptops, iPad, Apple TV, two smart TVs, Nintendo switch, smart builds, smart switches, smart doorbell, security cameras, Nest home
hub and Alexa Echo Show, I plugged it into the T-Mobile gateway and it all works fine. I can't shut off the T-Mobile wifi, but I can ignore it and not use it.