When I first got my gateway it worked ok 6 months now and it sucks so bad I can't play games and half the time my wife can't even watch her shows without it buffing I think TMobile needs to stop making new stuff and fix theyre crappy service when I get another service in dropping this crap

I'm having the same issue. We joined with them in January 2023 and it was GREAT service until April 2023 and now it SUCKS!!! Always buffering, cutting in and out, says we have a good connection but nothing loads. I've called and spent over 11 hours on the phone with them and they're just as useless as the service is now. They messed something up on the tower maintenance in April and can't seem to figure it out. I live 1.2miles from their tower… no excuses.

Your internet sucks! Everyday I'm having issues, I work from home and this is unacceptable!

It's Sunday 7/16/23 and nothing is working. Modem is showing connection is "very good" but no device which I try to stream a video on works - TV, phone, tablet. I rebooted several times the modem and devices and nothing loads on any service. Slower devices like security cameras and thermostat seem to be connected. When I first got TMo wireless internet I was getting speeds in excess of 200mbps, but 8 months later it is 30 at best and once I even saw 3. Shameful service! No wonder Spectrum in its recent commercials is pointing out how bad TMo internet is. America 2023…

We had great service from T mobile for 5 months. 20 to 30 M speeds. Now we are lucky to get 2. Can't stream TV or play games. I lost the connection to my Tmobile phone as well. They have done something with their network or our account. Did they shutdown the Sprint towers? I have been on with Tech support for hours, gone to the store and no help. They sent me a new tower. No difference. I asked about a new sim card and they said that was not the issue. Tmobile kind of just threw up their hands and said go somewhere else. The problem is we don't have any other options. Sucks!!!!!

If you have multiple towers in your area, monitor which you're connected to when you have issues (CGI in the advanced metrics). I started having very poor service and finally figured out it was always when I got bounced off my home tower to another down the street. Although, even though I figured out what the issue is, tmobile will do nothing to fix the poor service on the one tower.

why TMobile home internet so bad | Comunidad de T-Mobile

Capt_Jack
Network Novice
Hace 15 días
It seems when you are on a trial test in the beginning T mobile has the speed up to 200mps, but after you buy in you get Dial up speed.
Old saying, you get what you pay for.
Scorpionbuc
Network Novice
Hace 3 meses
Read T-Mobile's policy on deprioritizing and you'll understand. That commercial ain't wrong.
AnthonymGall
Network Novice
Hace 3 meses
I agree mine worked good for a while then it started to suck I went to cancel and they said it'd be cheaper to go another month because apparently you pay a month in advance which is dumb, Verizon offers faster for 15 less and quantum offers way faster for $15 more. Save your money and go somewhere else not to mention I've had to get a new gateway a week after my first one because the model was not longer being used and they tried to charge me. This internet is not worth it at all! I got the same speeds through century link in the middle of the mountains then I do with this in downtown Denver
Terriblewifi
Roaming Rookie
Hace 4 meses
formercanuck wrote:

Perform a few checks:

Use the TMHI ‘app’ to check your general performance - ‘Connection Quality’ on the home tab

On the 'More' tab, check the 'Advanced Cellular Metrics' - take a look on the 5G tab to see the the RSRQ, RSRP, SINR and Band are. Band should be N41. Each entry has a status description as well as status.

File (call) T-Mobile for support (summer leaves in some places will cause issues with n41 -

Better location (use the Home page - Placement tool).

Nope. Nothing works. It's garbage.
Terriblewifi
Roaming Rookie
Hace 4 meses
Save your money. Tmobile home internet is the worst crap ever offered. My wifes work phones hotspot (Verizon) handles our our needs better than this garbage.
eggroll
Newbie Caller
Hace 4 meses
Absolute worst wifi plan ever. Have used this wifi plan for almost 3 months now and for one week it was decently good. But then It went to being worst than my old wifi plan. I have been using tmobile for a phone plan for 10+ years. I later called and they said I reached a limit of wifi usage. I later than got a new gateway and it is still very very bad. I try connecting with ethernet right to my pc from the gateway and it is still worst than my old wifi plan. Overall this is the worst wifi you can possibly get.
Holowinko
Newbie Caller
Hace 5 meses
T-Mobile SUCKS
GOLDOCT9
Newbie Caller
Hace 5 meses
SERVICE WAS GREAT FOR A YEAR NOW ITS ABSOLUTE GARBAGE. SLOW SLOW AND THEN NOTHING!!! MIGHT AS WELL BE WITHOUT!!!!
MtZ
Newbie Caller
Hace 5 meses
This is possibly the worst internet service ever. We are on our 3rd modem in less than a year and it still keeps going out for no reason. I am sick and tired of their BS excuses and I'm getting ready to drive by their phone place and just chuck it out the window at them!
Sorry excuse for an internet provider!
Towelie
Newbie Caller
Hace 6 meses
Bradford Massachusetts May 2024 internet rocks very good connection
today 6/21/24 poor signal
support says they working fixing a tower been four weeks going back to Comcast
also what happened to SONIM xp10 to be offered by T Mobile Auguest 2023
still not available