Forum Discussion
Xbox Gaming Connection Skipping
I recently set up the brand new white tower 5g home internet device. I was playing Call of Duty online and I noticed that randomly everyone would skip for a split second and it keeps happening throughout the game. My ping stays the same which is odd. My average download speed is around 300 and upload around 7-9. I checked to make sure the game servers were not having any issues which they weren't. Any suggestions as to what is going on? Is this common?
THE NEW FIRMWARE FOR THIS MODEL HAS RUINED THE INTERNET! LET US ROLL BACK THE FIRMWARE UPDATE!!!!!
I got my T-Mobile 5g gateway back in March and gaming on my Xbox one was great, I had no issues at all with browsing the internet, or running games like Fortnite and overwatch, last weekend, 9/27, I noticed while gaming that my screen would freeze while in game and I'd disconnect/lose connection moments later and that has been the same outcome everytime I try to play games , I even tried gaming on my laptop and it was the same outcome, disconnecting & losing connection. I called customer support and they told me to use a ethernet cable while gaming & to setup a new network for gaming only and that should make it more smooth, but I'm still having the same issues with a ethernet cable connected to my laptop/xbox for gaming…. I'm not sure what I'll do if this continues. i don't get how everything runs well for 7 months and all of a sudden it can't handle gaming now, but browsing the internet & watching videos runs just fine.
I've had their home Internet for quite awhile now and have had 0 problems with online gaming. That is until about 2 weeks ago where any online game I'm kicked out due to network disconnection within 5-20 minutes of playing. I'm really hoping it's something on their end because I've done everything I can here.
Happens anytime i play an online game i will get randomly disconnected. This service is not made for online gaming at all. I'm going back to my old internet company.
