Promoción de Costco

We bought new phones from the kiosk at Costco in July and we are told we would get 2 $200 Gift Cards to spend at Costco. They did say it would take up to 12 weeks and would come by text and email. Today we got a text with the gift card link to mypaymentvault.com. When we opened it the gift cards were for $50 each. I looked up past promos with Costco and there was never a promo for $200 that I could find. I will be calling TMOBILE.

I bought my phone in June of 2024 and it is now October of 2024 and I received the card today. I tracked it in the beginning and then completely forgot about it until it came. I did have the person at the t-mobile inside of Costco help me send the information for the shop card so that I made sure everything was done correctly after reading some of the reviews I was skeptical if I'd receive it or not. The customer service team said that they have to verify that you meet all requirements for the promotion. I'm assuming that's why it takes so long. I think they should definitely give a more realistic timeline when promoting this, hopefully others got theirs eventually a well. 

I am still trying to get two $75 costco gift cards.  Have called customer service numerous times.  Most recently they said something was wrong and they will end me an email.  They sent an email 2 weeks later with a link that asks for a secure access code which I do not have and customer service can not tell me what it is.  Going to call again tomorrow when I have an hour or so to walk them through it again.  I would not recommend anyone choose t-mobile based on expected promotions bc you may never get them

ShowGrl63 wrote:

I purchased 2 iPhones in a Costco kiosk back in April. I was told that I would receive a $75 promo card per phone, and as of yet, I have not received it.  I did receive a cryptic text about 6 weeks ago, stating it would be arriving.  As of yet nothing.  Anyone else have this issue?  Were you able to resolve it?

Yes, I have had the same issue. I have had to make at least 10 calls to T Mobile for Costco shop cards from phone upgrades from last November (over 7 months ago) and have only received one of the three. This hassle isn't worth it. 

Bought S 24+ at costco in April was put  on the 55+ plan was told phone would only cost 100 for the phone.Looked at my bill find out they are charging me full price for the phone.Also went T-MOBILE store in Modesto and got 2 galaxy watches they explained promition for the watches they were free as long I kept the service, found out they are telling me it is buy one get one free. The worst service ever, never had any problems when it was Sprint customer for  23yrs 

Well, obviously,  like most of everyone I was scammed too. 

In January 17th 2024,

When I was purchasing new phone on new line  5goPlus plus additional 2 new lines plus internet upgrade I was presented with costco/t mobile promo which stated that I would get costco card with credits of $150 per line plus $75 for internet upgrade. So $450 +$75= $525 in total.

And I have all promotional codes for all 4 lines  in my account stating just as I was presented during shopping.   

But... in February 2024 I received costco card with $75  I called in march to check why other cards dldidnt arrived and I got answer from Representative that it takes more than 8 weeks to process.  

So I waited... And I called in today on May 3rd to see when I may expect them. I got answers that I will not get it and that I don't qualify.  And that they will send me a $75 for main line  and $25 for another line but for third and internet line nothing.  

At the same time I was looking in my app that I have all those promotional codes for $150 per line waiting to be sent.. 

I don't know is this costco/ t mobile general scam or is a scam of customer service representatives who steal those promo cards to their addresses and then claim that we actually don't have that promo we have signed in for.. 

Anyway, don't fall for it. No matter how much they claim you will get when you are signing contract you can count that it they will make up a way to decrease it multiple times.. they will make you crazy and claim that promo you signed is different than what you signed for even if you have it printed or screenshot.. 

I just followed up on my Costco promotion virtual cards with T Mobile.

I checked on line first and then called the called T-Mobile for additional information.

 It has been 87 days since my submission. The customer service rep said I had submitted all of my information but it would not be approved until after 90 days and then it may be another 5 weeks before I receive my virtual cards.

I am confused as to why it takes 90 days for approval if they have all my information and why it would take 5 weeks to receive a text to redeem my virtual card.

I converted from AT&T and have been impressed with T-Mobiles customer service until this point. 

I was handed off to an off shore call center where I had difficulty understanding the customer service rep and he had a difficult time understanding me.

I tried to escalate to a supervisor unsuccessfully. 

YES!!! We purchased a new phone on October 1, 2023 and as of February 1, 2024, we do not have our Costco card. We have called TMobile 4 times and they just keep telling us to be patient

Sometimes it takes 8 weeks but you can try using the link below to try to check the status.

https://www.t-mobile.com/support/new-to-tmobile/promotional-cards-credits-and-rebates