issue with Samsung new watch pre order.

I recently made a purchase, taking advantage of the promotion for the new Samsung watch. I pre-ordered the watch on the 25th, and the shipping date has passed. However, the order status still indicates that it is being processed. I have attempted to contact customer service via phone but have been unable to obtain the assistance I require. Could you please provide an update on the status of my order and advise on the next steps to resolve this issue? Thank you for your attention to this matter.