Samsung S24 Pre-order Issues with Samsung

np110 wrote:

I am attempting to take advantage of the pre-order special for the Samsung Galaxy S24 Ultra directly from Samsung.com because their offer is better than T-Mobile. Samsung.com is offering the same trade-in credit as T-Mobile but additional credits towards a Samsung Galaxy 6 Classic watch and Coverage. 

 

So purchasing directly with Samsung.com is the far more lucrative route to go; however, despite the fact that I have a normal T-Mobile Go5g Plus plan, the Samsung website still keeps rejecting my attempts to complete purchase with the following error message:

 

"Your account type is not supported on Samsung.com. Please see the non supported account types listed on the page."

 

To reiterate, my account is not any one of the exempt types listed on that page and all of the rest of our phones utilize carrier finance without issue.

 

Can someone please assist in trying to resolve this issue?

 

¡Gracias!

I have been dealing with the same issue since the 17th at the start of pre-order. I've dealt with Samsung and T-Mobile both multiple times and no one can seem to get a handle on what's going on. I'm so irritated that I'm going to lose out on all the benefit of going through Samsung because I'm going to eventually be forced to go through T-Mobile just to get the phone. No one's doing anything they've now escalated my case but it's literally like talking to a wall. This alone makes me want to take my business elsewhere and I've been a loyal Samsung customer for years. Absolutely ridiculous. Don't offer a pre-order deal to all customers on your site and then stop them from actually being able to do so.