No se reconoce el número de IMEI. Vuelve a intentarlo

Question

Hi, I'm trying to trade in a OnePlus 8 5G for a Pixel 9 phone. When I get to the step to input the IMEI I get the following message "The IMEI number is not recognized. Please try again" I am unable to go any further with the trade in. Thanks!

syaoran · Answer

Did you purchase it from T-Mobile, direct from OnePlus, Amazon. BestBuy, or somewhere else? If it's an international model.  That might be why.

keithb · Answer

It was purchased from OnePlus.

syaoran · Answer

That is more than likely why then.  The device IMEI is not in the T-Mobile system to accept for a trade-in.  Try reaching out to T-Mobile via DM on Facebook or Twitter to see if they can manually process the trade for you.

madmanmark · Answer

I'm having the same problem, getting IMEI not recognized. KeithB, did you resolve yours? While my phone (Moto G) wasn't bought through T-mobile, the explanation that it's an IMEI unknown to T-mobile does not hold water, because this phone was literally on my  tmobile plan for nearly 5 years!  It's an old phone, but I'm trying to buy an upgrade using the P772 promotion which gives credit for ANY trade in on certain upgrades, so I pulled this out of drawer where its been sitting since maybe 2017 ... the trade in entry acts like it will accept it (though will offer $0 for it lol) but it has the option to trade it in anyway, which I want to do for P772 terms, but then it asks for the IMEI, and rejects this code for a phone that spent years on its network.  I'm 100% certain I typed it in correctly.

syaoran · Answer

Used on the network doesn't matter.  That IMEI isn't stored.  The identifier for your current device is just that.  The IMEI would be stored in T-Mobile's system in a different way if you purchased the device from T-Mobile.