Forum Discussion
upgrade trade-in deception
The lure was to get "up to" $300 on my iphone 12 trade in, with monthly credits. Sent the phone in, received email (that you can't respond to) saying that my account will have a total $110 credit. No explanation as to why it's not what was advertised. It didn't have the max amount of memory, so I can see that being a factor, but 2/3 less than what what was advertised is bait-and-switch.
perrymw wrote:
The lure was to get "up to" $300 on my iphone 12 trade in, with monthly credits. Sent the phone in, received email (that you can't respond to) saying that my account will have a total $110 credit. No explanation as to why it's not what was advertised. It didn't have the max amount of memory, so I can see that being a factor, but 2/3 less than what what was advertised is bait-and-switch.
Contact Tmobile support for an explanation. What you may be seeing is a one time credit of $110 and a monthly credit evenly splitting the remaining $190. If your trade was a promotional offer, meaning Tmobile is giving you a higher value than market value, this is how they split the full credit - one upfront credit which is what they get paid at market value, then the remaining balance spread out over the promotional period.
DONT BELIEVE IT
THEY ARE SCREWING EVERYBODY OUT OF TRADE IN
LOWERING VALUE OF TRADEIN IS BAD ENOUGH
BUT THEY TOLD ME I DIDNT REQUEST TRADEIN
SOLD ME NEW PHONE AND LEFT ME WITH VERY EXPENSIVE DOORSTOPIM VERY GOOD AT SPREADING THE WORD ABOUT BAD BUSINESS
TMOBILE IS AT TOP OF MY LIST
FIND MY NEW TMOBILE BUMPER STICKERS ON CAFEPRESS.COMperrymw wrote:
The lure was to get "up to" $300 on my iphone 12 trade in, with monthly credits. Sent the phone in, received email (that you can't respond to) saying that my account will have a total $110 credit. No explanation as to why it's not what was advertised. It didn't have the max amount of memory, so I can see that being a factor, but 2/3 less than what what was advertised is bait-and-switch.
Contact Tmobile support for an explanation. What you may be seeing is a one time credit of $110 and a monthly credit evenly splitting the remaining $190. If your trade was a promotional offer, meaning Tmobile is giving you a higher value than market value, this is how they split the full credit - one upfront credit which is what they get paid at market value, then the remaining balance spread out over the promotional period.
