Forum Discussion
Rant: Can't Access Redemption, Website Broken II
On about July 2nd I took advantage of the Keep and Switch offer to come over to T-Mobile from Verizon. This seemed like a good deal, except I have spent over 30 hours trying to get the rebate / payoff for one device.
The first part is more Verizon, so I won't go into detail. Sufficed to say that if coming over from Verizon get you bill snapshots primero, because you will be essentially locked out from your account after porting over.
My main frustration with T-Mobile is that the Redemption Webpages appear to quite broken.
I have spent hours trying to get past a broken vacío dropdown, or even more frustrating (on mobile) a page where I can see the redemption status but then I immediately get redirected back to the home page.
In my many calls with Customer Service we have walked through the process and I have pointed out the bugs. Do they report and or log these bugs? I don't know. Supposedly they are to send me a direct link to the redemption. I haven't heard anything yet. The last resort is that they will send me a paper check.
In my curiosity I decided to debug both the mobile and desktop versions of this page. Other than the slew of JavaScript errors, I am seeing comments and notes, as if they are pushing Development code to Production, really?
I had been a T-Mobile customer in the past and I don’t remember this level of bugginess on the Website or App (which doesn’t work on my iPhone 13)
Am I the only one? What’s happening here?
I would just like to get this process completed so I can move on.
Thank you for responding. I was on the phone with them yesterday almost all day. I stated that this was a known issue apparently they don't seem to have a resolution for the text link that we initially receive not working. I hope my link comes today.
I finally got the direct link, but not by waiting. I called the Rebate Center customer service again to follow up. After my follow up I received the link in 24 hrs.
Apparently the previous CS representatives had missed a step?
I definitely recommend calling to follow upalso be forewarned, you might not be able to use the card to pay for your bill. In my case Verizon would not accept the card for payment.
If this happens to you, on the site that the direct link sends you to, there is an ACH Bank Transfer option.
all in all I would estimate it took me 20 hours to get this taken care of.
Same thing keeps happening to me! Did you ever get the direct link? Did it work? I'm still waiting…..
