Forum Discussion
What happened to the T-Mobile customer service messaging on T-Mobile App
It appears that the T-Mobile app has effectively been replaced with T-LIfe and no longer has the ‘Messaging’ feature only the Contact Us option.
I read an article that it only effects Android users but you can scroll down below this post and click on additional support the select contact us wait a few seconds.
I did the typical 611. Oddly enough, customer Care team has returned to California (typically offshore)
Oh dang! What about the chat bubble on the website?
Did you know you can also send a text message to 611? You get the normal messaging experience like you would when using the chat on the app or website.
Hmm. I don't see the contact us option in the app either. It looks like it is just unavailable at this time. I am not sure when it could be back. BUT I usually use the DM option on Facebook since the social media platforms have the T-Force team. Great way to connect and get stuff done.
Well… I can’t really use social media for T-Mobile, as after questioning T-Mobile’s coverage map and service, they blocked me from ALL T-Mobile social media.
