Knowledge Base Article

Pautas de uso de la Comunidad de asistencia de T-Mobile

T-Mobile ofrece la Comunidad de asistencia de T-Mobile (la "Comunidad") como un servicio para ayudar a sus clientes y usuarios a intercambiar ideas, sugerencias, información y técnicas relacionadas con nuestros productos y servicios móviles. La Comunidad (no hablamos del programa de televisión "Community") está disponible para el beneficio, el disfrute y la alegría de todos los miembros y todos los que se registran son mayores de 13 años. Al igual que cualquier comunidad o foro, la Comunidad funciona mejor y ofrece más beneficios cuando todos obedecen ciertas pautas y reglas básicas de comportamiento por Internet.

T-Mobile se reserva el derecho, a su entera discreción, a:

  • Editar o eliminar cualquier anuncio que contenga material o enlace a material que no cumpla con los Términos de Uso o estas Pautas de uso.
  • Cancelar la membresía de cualquier usuario que no cumpla con los Términos de Uso o estas Pautas de uso.
  • Retirar cualquier estado especial como por ejemplo, Pilar de la comunidad o empleado de T-Mobile.
  • Si tienes dudas sobre si tu anuncio o enlace viola estas pautas, pregunta al personal de T-Mobile antes de anunciar. Piensa que esto es como llamar a un amigo, pero mejor, porque es por Internet y no hay nadie viendo que haces gestos graciosos con las manos mientras hablas por teléfono.

 

Obtener ayuda

  • Las preguntas, comentarios o pedidos de ayuda sobre un producto o servicio de T-Mobile deben publicarse en el espacio de discusión correspondiente.
  • ¿No estás seguro de alguna función específica de la Comunidad?  Consulta Community Culture.  Please don't look to the Culture space for tips on making your first million - we'll be launching that document when our content fairies make their first millions.
  • La preguntas o dudas sobre medidas tomadas por el personal DEBEN enviarse a un Administrador de la Comunidad SOLO a través de un mensaje privado (MP) o un email.  Los comentarios o discusiones que aparezcan en espacios públicos se borrarán.
  • Los empleados de T-Mobile se identifican con el logotipo de T-Mobile.  Aunque los empleados de T-Mobile pueden participar en la Comunidad, no están autorizados a acceder a las cuentas de clientes de ninguna manera ni por ningún motivo y sus puntos de vista y opiniones no necesariamente reflejan las de T-Mobile.
  • Los Administradores de la Comunidad de T-Mobile se identificarán con una insignia particular de T-Mobile.  Los Administradores de la Comunidad son los únicos empleados de T-Mobile que pueden proporcionar asistencia para cuentas de T-Mobile a través de la Comunidad o un mensaje privado (PM).  Ten en cuenta que el personal de Asistencia de T-Mobile no tiene acceso a los registros de los clientes.
  • Cuando otro usuario te ayude, o veas una respuesta que consideras puede ayudar al miembro de la Comunidad que hizo la pregunta, ¡marca la respuesta como útil para que el miembro que respondió lo sepa! Simplemente asegúrate de no marcar tus propias respuestas. Al hacerlo, se envía una notificación a todos los involucrados que puede saturar un buzón de entrada y evitar que alguien encuentre la información útil, y tampoco te da puntos.

 

Mejores prácticas

  • Sé relevante - Para el beneficio de usuarios activos y personas que busquen en el futuro (no tiene relación con los juegos de magia), intenta ser relevante. La Comunidad es un espacio para que los usuarios y clientes de T-Mobile se ayuden mutuamente con los productos y servicios inalámbricos de T-Mobile. En términos generales, evita publicar de una manera que contradiga el espíritu de la Comunidad. ¡10 puntos para Gryffindor por continuar el tema!
  • Keep it consistent - To give your question the best chance of a great answer, give other Community members a great idea of your question or discussion topic with a good title. Esto también ayuda a que futuros usuarios puedan usar la función de búsqueda, ¡de modo que los esfuerzos de la comunidad se conserven para la posteridad! Ocasionalmente, es posible que la administración de la comunidad modifique los títulos de discusiones que no describan el contenido de la publicación, así que ¡no te alarmes si el título de tu publicación cambia!
  • Sé cortés - Todos los miembros de la Comunidad merecen tener una experiencia positiva. Asegúrate de que tus comentarios, léxico y tono no perjudiquen la experiencia de otros usuarios. Evita particularmente anunciar contenido ilegal, calumnioso, difamatorio, obsceno, grosero, pornográfico, indecente, lascivo, hostigador, amenazante, dañino, invasivo a los derechos privacidad o publicidad, abusivo, ofensivo o inaceptable a terceros.  Apreciamos tus opiniones, pero no son aceptables los ataques y el acoso personal en la comunidad o a través de mensajes privados.
  • Sé claro -Comunícate con claridad: evita usar jerga, léxico de Internet, lenguaje de chat o cualquier otra expresión que pueda ser difícil de entender para todos los usuarios. Somos una comunidad diversa y buscamos ofrecer un ambiente cómodo, donde puedas obtener ayuda de usuarios como tú, pero esto solo puede ocurrir si nos entendemos. Exception: puns are encouraged (don't worry, you won't be punalized if you don't get them).
  • No publiques spam -La Comunidad es un servicio para los usuarios y clientes de T-Mobile, y no tiene como fin la promoción de servicios, productos, sitios web u organizaciones de terceros. No podemos eliminar anuncios, correo basura, spam, cadenas o cualquier otra forma de promoción no autorizada.  Sin embargo, te deseamos lo mejor con tu emprendimiento tecnológico. ¡Ten cuidado con los acuerdos de participación engañosos!

 

Ten cuidado

  • No anuncies información personal públicamente en la Comunidad. Definitivamente nos gustaría saber qué tipo de dispositivo usas, pero no incluyas tu nombre, dirección, edad, número de teléfono, número de seguro social o un enlace a perfiles personales en redes sociales; ¡este no es un sitio para buscar pareja! Si tienes dudas sobre si debes publicar cierta información, no corras riegos y no la publiques.
  • Los miembros de la Comunidad están haciendo su mejor esfuerzo sin sacar ningún provecho, pero recuerda que sus consejos y experiencias solo se basan en lo que han vivido. Tú eres responsable de decidir si seguir o no cualquier orientación provista; si un usuario te da un consejo que te parece incorrecto, no lo sigas.

 

Administradores y miembros valiosos de la Comunidad

Las personas que trabajan en la Comunidad de asistencia son empleados de T-Mobile. Un equipo exclusivo de administradores de la Comunidad dedica sus días y noches a mantener los espacios organizados, seguros y aptos para navegar (Charles no es el encargado, ¡somos <.>nosotros<.>!), así como a meterse en discusiones y crear hilos según sea necesario. De vez en cuando, T-Mobile también puede designar a ciertos miembros como "pilares" de la Comunidad. Esta designación no forma un relación de empleado o agencia entre T-Mobile y este miembro, ni hace que este miembro sea portavoz de la compañía. La designación sí destaca a los miembros que han sido excepcionalmente útiles, han ofrecido consejos constructivos y han dado un ejemplo y un tono positivos a la Comunidad.

 

Estos grupos de personas son un recurso fantástico para otros miembros, pero como cualquier información publicada en la Comunidad, las opiniones y consejos que proporcionan son de su propiedad. Este contenido es responsabilidad exclusiva del administrador o pilar de la Comunidad, y estas pautas de uso de la Comunidad se aplican al contenido publicado por estos miembros.

 

Empleados de T-Mobile

Los empleados de T-Mobile pueden participar en la Comunidad de asistencia de T-Mobile, pero se deben identificar con el logotipo o insignia de T-Mobile. Todos los empleados de T-Mobile se rigen por el Manual del Empleado de T-Mobile, el Código de Conducta de T-Mobile y las políticas de seguridad y privacidad de T-Mobile al momento de acceder, utilizar o participar en la Comunidad. Los empleados de T-Mobile no están autorizados a acceder a las cuentas de los clientes, bajo ningún concepto o razón. Los empleados de T-Mobile que participan en la Comunidad no representan a T-Mobile, no pueden aducir que hablan en representación de T-Mobile y sus puntos de vista y opiniones no necesariamente reflejan las de T-Mobile. En caso de que un empleado de T-Mobile no cumpla con este Acuerdo, con los Términos de uso o con las Pautas de uso de la Comunidad de asistencia de T-Mobile estará sujeto a medidas disciplinarias, incluido el despido. T-Mobile employees are encouraged to participate in this community, but are reminded that their activities here are governed by T-Mobile's Social Media Policy. Employees engaged in any Social Media activity related to T-Mobile in any manner or to any of its products or services must disclose their relationship to T-Mobile.

 

Tal como se describe anteriormente, los Especialistas de la comunidad particularmente identificados pueden, en circunstancias limitadas, ayudar a clientes con consultas relacionadas con las cuentas o problemas de servicio por medio de mensajes privados (MP) fuera de la Comunidad. Si cualquier otro usuario, incluidos los empleados de T-Mobile, intenta recopilar información personal tuya o contactarte a través de un PM, contacta a un administrador de la Comunidad para reportar la actividad.

Updated 2 months ago
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T-Mobile ofrece la Comunidad de asistencia de T-Mobile (la \"Comunidad\") como un servicio para ayudar a sus clientes y usuarios a intercambiar ideas, sugerencias, información y técnicas relacionadas con nuestros productos y servicios móviles. La Comunidad (no hablamos del programa de televisión \"Community\") está disponible para el beneficio, el disfrute y la alegría de todos los miembros y todos los que se registran son mayores de 13 años. Al igual que cualquier comunidad o foro, la Comunidad funciona mejor y ofrece más beneficios cuando todos obedecen ciertas pautas y reglas básicas de comportamiento por Internet.

\n

T-Mobile se reserva el derecho, a su entera discreción, a:

\n\n

 

\n

Obtener ayuda

\n\n

 

\n

Mejores prácticas

\n\n

 

\n

Ten cuidado

\n\n

 

\n

Administradores y miembros valiosos de la Comunidad

\n

Las personas que trabajan en la Comunidad de asistencia son empleados de T-Mobile. Un equipo exclusivo de administradores de la Comunidad dedica sus días y noches a mantener los espacios organizados, seguros y aptos para navegar (Charles no es el encargado, ¡somos <.>nosotros<.>!), así como a meterse en discusiones y crear hilos según sea necesario. De vez en cuando, T-Mobile también puede designar a ciertos miembros como \"pilares\" de la Comunidad. Esta designación no forma un relación de empleado o agencia entre T-Mobile y este miembro, ni hace que este miembro sea portavoz de la compañía. La designación sí destaca a los miembros que han sido excepcionalmente útiles, han ofrecido consejos constructivos y han dado un ejemplo y un tono positivos a la Comunidad.

\n

 

\n

Estos grupos de personas son un recurso fantástico para otros miembros, pero como cualquier información publicada en la Comunidad, las opiniones y consejos que proporcionan son de su propiedad. Este contenido es responsabilidad exclusiva del administrador o pilar de la Comunidad, y estas pautas de uso de la Comunidad se aplican al contenido publicado por estos miembros.

\n

 

\n

Empleados de T-Mobile

\n

Los empleados de T-Mobile pueden participar en la Comunidad de asistencia de T-Mobile, pero se deben identificar con el logotipo o insignia de T-Mobile. Todos los empleados de T-Mobile se rigen por el Manual del Empleado de T-Mobile, el Código de Conducta de T-Mobile y las políticas de seguridad y privacidad de T-Mobile al momento de acceder, utilizar o participar en la Comunidad. Los empleados de T-Mobile no están autorizados a acceder a las cuentas de los clientes, bajo ningún concepto o razón. Los empleados de T-Mobile que participan en la Comunidad no representan a T-Mobile, no pueden aducir que hablan en representación de T-Mobile y sus puntos de vista y opiniones no necesariamente reflejan las de T-Mobile. En caso de que un empleado de T-Mobile no cumpla con este Acuerdo, con los Términos de uso o con las Pautas de uso de la Comunidad de asistencia de T-Mobile estará sujeto a medidas disciplinarias, incluido el despido. T-Mobile employees are encouraged to participate in this community, but are reminded that their activities here are governed by T-Mobile's Social Media Policy. Employees engaged in any Social Media activity related to T-Mobile in any manner or to any of its products or services must disclose their relationship to T-Mobile.

\n

 

\n

Tal como se describe anteriormente, los Especialistas de la comunidad particularmente identificados pueden, en circunstancias limitadas, ayudar a clientes con consultas relacionadas con las cuentas o problemas de servicio por medio de mensajes privados (MP) fuera de la Comunidad. Si cualquier otro usuario, incluidos los empleados de T-Mobile, intenta recopilar información personal tuya o contactarte a través de un PM, contacta a un administrador de la Comunidad para reportar la actividad.

","body@stringLength":"12974","rawBody":"

T-Mobile ofrece la Comunidad de asistencia de T-Mobile (la \"Comunidad\") como un servicio para ayudar a sus clientes y usuarios a intercambiar ideas, sugerencias, información y técnicas relacionadas con nuestros productos y servicios móviles. La Comunidad (no hablamos del programa de televisión \"Community\") está disponible para el beneficio, el disfrute y la alegría de todos los miembros y todos los que se registran son mayores de 13 años. Al igual que cualquier comunidad o foro, la Comunidad funciona mejor y ofrece más beneficios cuando todos obedecen ciertas pautas y reglas básicas de comportamiento por Internet.

\n

T-Mobile se reserva el derecho, a su entera discreción, a:

\n\n

 

\n

Obtener ayuda

\n\n

 

\n

Mejores prácticas

\n\n

 

\n

Ten cuidado

\n\n

 

\n

Administradores y miembros valiosos de la Comunidad

\n

Las personas que trabajan en la Comunidad de asistencia son empleados de T-Mobile. Un equipo exclusivo de administradores de la Comunidad dedica sus días y noches a mantener los espacios organizados, seguros y aptos para navegar (Charles no es el encargado, ¡somos <.>nosotros<.>!), así como a meterse en discusiones y crear hilos según sea necesario. De vez en cuando, T-Mobile también puede designar a ciertos miembros como \"pilares\" de la Comunidad. Esta designación no forma un relación de empleado o agencia entre T-Mobile y este miembro, ni hace que este miembro sea portavoz de la compañía. La designación sí destaca a los miembros que han sido excepcionalmente útiles, han ofrecido consejos constructivos y han dado un ejemplo y un tono positivos a la Comunidad.

\n

 

\n

Estos grupos de personas son un recurso fantástico para otros miembros, pero como cualquier información publicada en la Comunidad, las opiniones y consejos que proporcionan son de su propiedad. Este contenido es responsabilidad exclusiva del administrador o pilar de la Comunidad, y estas pautas de uso de la Comunidad se aplican al contenido publicado por estos miembros.

\n

 

\n

Empleados de T-Mobile

\n

Los empleados de T-Mobile pueden participar en la Comunidad de asistencia de T-Mobile, pero se deben identificar con el logotipo o insignia de T-Mobile. Todos los empleados de T-Mobile se rigen por el Manual del Empleado de T-Mobile, el Código de Conducta de T-Mobile y las políticas de seguridad y privacidad de T-Mobile al momento de acceder, utilizar o participar en la Comunidad. Los empleados de T-Mobile no están autorizados a acceder a las cuentas de los clientes, bajo ningún concepto o razón. Los empleados de T-Mobile que participan en la Comunidad no representan a T-Mobile, no pueden aducir que hablan en representación de T-Mobile y sus puntos de vista y opiniones no necesariamente reflejan las de T-Mobile. En caso de que un empleado de T-Mobile no cumpla con este Acuerdo, con los Términos de uso o con las Pautas de uso de la Comunidad de asistencia de T-Mobile estará sujeto a medidas disciplinarias, incluido el despido. T-Mobile employees are encouraged to participate in this community, but are reminded that their activities here are governed by T-Mobile's Social Media Policy. Employees engaged in any Social Media activity related to T-Mobile in any manner or to any of its products or services must disclose their relationship to T-Mobile.

\n

 

\n

Tal como se describe anteriormente, los Especialistas de la comunidad particularmente identificados pueden, en circunstancias limitadas, ayudar a clientes con consultas relacionadas con las cuentas o problemas de servicio por medio de mensajes privados (MP) fuera de la Comunidad. Si cualquier otro usuario, incluidos los empleados de T-Mobile, intenta recopilar información personal tuya o contactarte a través de un PM, contacta a un administrador de la Comunidad para reportar la actividad.

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