5G Home Internet nightly slow down
Hey all, I've had the black 5G gateway for a couple days now, and have been a T-Mobile customer for just as long. I guess the issue I'm having is looking like one that a lot of other people are as well. During the day my gateway pulls about 500 Mbps and has a "Very Good" signal. Without moving or changing anything about the setup, usage area, or anything, around 8PM Eastern my speeds go down to MAX 5 Mbps. Nothing has changed other than the time of the day. I have a ticket open for the "local engineering department" to troubleshoot. It'll randomly be good during the night and then go back to the unusable 5 Mbps. I relayed this to Customer Care, and while they seem sympathetic to the plight, they ultimately just want me to continuously restart the gateway so they can reconnect it to the tower because it has "stopped communicating." Is this the common reply that everyone is getting? Restart on restart while waiting for engineers to troubleshoot your wifi, only tothen get told you need to restart to be reconnected to the tower, and then ultimately a factory default when they've exhausted their checklist?
Excellent signal, no connection
Can anyone help me?? I've called T-Mobile several times, talked to IT, and went to the store and still no help. I have the home internet, it's showing 5 bars and excellent connection, but our speed is 4 mbps. Our service used to be amazing, but lately we can't even watch a show on Netflix with out it buffering! We have reset our wifi, did the new network pathways with T-Mobile, and went in and got a new white router and it seems to be worse now! My phone, tv, iPadwon't on the wifi even thought it says our signal is excellent. I'm so frustrated with this, and about to cancel my internet; however, I love the price point compared to our areas Internet providers. Anyone know what to do? I'm not sure if you get a new sim or not with the new router? That is about the only thing I could think to replace, if it wasn't already with the router. Thank you!!
5g home internet - some sites won't load
My big gray cylinder 5G Home internet has good signal and works reliably. But some percent of websites I visit simply refuse to load via the TMo 5g device, yet they work fine if I use my Verizon cellphone data, or a coaxial cable modem (which I have not canceled service on yet). I am guessing it's either a DNS issue between my Mac and the T-Mobile cylinder (eg: settings requiring technical help or updates), or a problem in the T-Mo network that is blocking some sites. After spending too many hours on the phone already with Tmo tech support for 5G Home, I am not excited about the prospect of engaging on the phone again. It takes too long, and the agents need more training and support. Has anyone experienced and solved this issue? Do you have technical insights? Is there actual written documentation somewhere that I could access? Thank you. (Honestly Tmo, you need to rethink your support infrastructure for 5G Home.)Home internet went from 200mbps download to 5mbps.
My 5g internet has been great for the past couple of weeks, but all of a sudden I'm stuck at 5mbps for my download speed. I've restarted my router/modem multiple times to see if that would help.Home internet went from 200mbps download to 5mbps download without changing anything. I read recently that there might be some solutions on these forums that might help. Thanks in advance.
anyone else keep disconnecting?
So I just switched services and I'm using a t-mobile gateway, whenever i connect to any game on my pc wither it's roblox,genshin, warframe, whatever the game may be i constantly disconnect. My computer however stays connected to the internet I just instantly get disconnected from games, if I'm in a call the call will stay fine. I believe it's due to the dynamic IP address but I'm not sure does anyone have a solution or has this happened to anyone else. (I tried a VPN and that was worse)
The USB-C LAN port is a lie.
Looking at the hardware's documentation. I see the secondary USB-C port is actually a LAN port. Upon discovery, I immediately try to connect my laptop to the port. Telling myself, "Hey! Finally a way to free up an outlet on my power strip", but no. It is a straight up lie. Not only does the USB-C port need a power source to even "boot"/"start" (Honestly not a problem, the USB-C port on my laptop is the charge port). Upon connection, all that the port does is power cycle my laptop. I even trieda USB-C to USB-Ato see if the LAN actually works. No, no it doesn't. It literally does nothing.If you don't provide power to that USB-C LAN port, that port will not even turn on. What is the point exactly?
