$5 auto-pay discount, T-Mobile's breach of contract
When I joined T-Mobile, I signed a contract that binds me to their regulations. It seems that contract is one way, and only applies to me, not T-Mobile. The removal of the $5 auto-pay discount using a credit card is a breach of contract on T-Mobile's part. This company is regularly hacked. Do you really think I want to leave my banking info on their site? Besides, my credit card gives me perks for paying my cell phone bill, helping me bring the outrageously high price we pay for a so-so service. Count me in for the class action law suit!
Payment from Savings Account OK?
Can I auto-pay my monthly T-Mobile bill from my bank savings account? The T-Mobile policy states that either a bank checking or savings is acceptable. However, while I was able to successfully setup my savings account for payment, T-Mobile could not withdraw my bill from my savings account. After encountering T-Mobile late fees and losing my auto-pay discount, I successfully setup my checking account for payment and was able to make a payment. I use my savings account to successfully make payment to other vendors and I have spoken with my bank to ensure that they haven't recently implemented additional security procedures and they have not. Spoke with T-Mobile customer service and explained my experience. They said they'd dig into what was causing the issue further and would get back to me later that day or the next. I haven't heard from them and really don't expect to. Is this issue particular to me or are there others who have experience the same? If no resolution, I'll simply need to direct my payment to be withdrawn from checking account. Gracias.
Bring back Credit Card Payments to provide security
I have been a T-Mobile customer for few years now. While I did not have any problem with mobile coverage and data-bandwidth etc., T-mobile has been a terrible company when it comes to cyber-security given the number of breaches they experienced. Auto pay via credit cards provided a significant relief from the worry I have about my payment information being stolen at T-mobile, because CC companies have significant fraud deterrent controls. And, now they are asking me to provide my bank account information to for me keep the auto-pay discount. Thant means, when the next breach happens, the bad buys can empty my bank account too! This is a very bad, given T-mobile'srap.
Why did I not get autopay discount on all Magenta lines?
I signed up for the Magenta 55+ with 3 lines. All the online pricing quotes show final price of $120 and then $105 with $15 autopay applied (3 lines @ $5 each). In store it was confirmed. The next day, after signup, I log onto T-Mobile and the pricing show $110 ($120-$10 autopay discount). I called the T-Mobile store and representative that help me signup confirmed should be $105 and I should wait for the bill to see if it changes. I was in the store again today and the store manager confirmed should be $105 with $15 discount not $10. She mentioned she had never seen that happen before. She also suggested waiting until the bill is generated. So, I get home and receive a text message that the bill is available and as expected Total Due $110 (not $105) including a $10 autopay discount. Account shows 3 active lines being charged: 2 Lines $70 and 3rd Line $40.
