Autopay discount NOT given even for checking account
So I moved 6 lines to T-Mobile Sep 2023 and created business account. The store manager said there would be $5/line credit for linking checking account. I did that on the first day of starting the service. For few months I did not realize they were NOT giving me the $5 credit per line. I have been calling T-Mobile for 4 months each time a different excuse is given. 1st it was it has to be savings acccount so we switch but it was not that so back to checking account. Few of them credit the month I called for $30. Most recent call I escalated to supervisor and she said I am not eligible because we have 6 lines. So why am I not getting credit for 5 lines? It seems like they keep coming up with excuses not to pay this credit which is listed on their web site. Mind you I never had a credit/debit card on the account it's always been checking/savings account from day1. We are on Go5G unlimited plan. What are my options, this seems like deceptive business practice…
Pago automático
Now you want access to my bank account for me to continue to receive my auto pay discount. So if my (and the rest of us on auto pay) information is compromised the thief can drain my bank account? This seems like a huge disservice to me and all of your loyal customers. This is purely a money grab my T-Mobile. They want to save the credit card fees by screwing those of us that dropped our old carriers because T-Mobile was a "different" company. Now your plans are slowly changing to closely match the other big "screwed up" combines and now the cost is about the same so why stay with T-Mobile? Yes your map shows more pink but to be honest the phone my company provides is one of the other big carriers and T-marble works better in some areas and the other guys work better in some areas. Its really a toss up. When I call T-Mobile I used to get a local rep that was very helpful now I get the same "out of country" rep that can barley speak English and I have to repeat myself over & over and they are still not understanding me and its very frustrating.So, what is the advantage for being a T-Mobile customer? Sorry TM, you've lost your edge!!!
T-Mobile Won't Take Credit Cards Anymore! 😡 🤳🏻
We have used T-Mobile as our cell provider for many years and have our account auto pay monthly on a credit card. Today we got a text that T-Mobile will no longer offer its $10 per month savings when you auto pay unless you remove your credit card and pay by electronic check or debit card. Auto pay benefits T-Mobile the most, letting it get timely monthly payments and avoiding the big cost of chasing delinquent payments. We use our United Airlines Visa to auto pay now, which also is a partner with T-Mobile. Besides complaining to T-Mobile, I will complain to United Airlines, who wants me to use my credit card.This is a TERRIBLE business decision, T-Mobile. My business takes credit cards and does not penalize its customers. Who is with me in complaining to T-Mobile?