G4se

5 Topics

Tmo G4SE Firmware Update
Is there a page for the firmware? I see that the "latest" version per the online manual is 1.03.14 but mine is running 1.03.19 and I'm noticing some stability issues.
Solved
RollinHomeInter
Hace 2 meses Place Gateways & Devices
1.5KViews
2likes
9Comentarios
My new TMO-G4SE Gateway REGULARLY drops internet! The older one NEVER EVER DID??? WHAT IS GOING ON?
Summary: Modem appears to drop the internet completely, sometimes right around 9pm No clue how to diagnoseit at all. T-Life app seems useless when this is happening I see there's a similar one above: "Modem drops internet service every night". This could be my issue. BUT my previous modem, which I still have and might switch back to, NEVER EVER DROPPED INTERNET FOR MONTHS AND MONTHS!?! It WAS awesome. Now it's not. I'm reading all sorts of threads about business practices with very unhappy customers and prioritizing service in what sound like an almost "bait and switch" strategy. That's very unseemly. I bailed on Frontier (fiber) and never looked back. But the problems are having me think I should dump both of these and go back to Frontier because this simple problem I have looks like a nightmare waiting to WASTE MY TIME! Shame! I was sold the new modem by a CSR and felt like it was a shady deal, because it wasn't a swap but adding a new, so I don't know if I'm a "new" customer or and "old" customer for home internet! But for twomonth they were charging me for TWO modems! I got a credit for one month. I was thinking the new modem was having problems and one customer said that after they thought it was a SIM card problem but thenaccidentally KNOCKED IT ON THE FLOORand the problems went away?!? I really feel like there is a complete drop of internet at around 9pm every night. Could this be some other customers suddenly clogging the bandwidth?? It isn't like a slower connection, it's a DEAD connection. I've done reboots and such, but sometimes I just wait and it comes back . So I have no clue what to do without becoming a PhD in modems. Additionally the UI for interacting with the Gateway is so annoying and I don't know any way to put this in a place where I can really see what's going on! When the gateway internet connection goes down, there's NO WAY to connect to it and the screen shows nothing useful. And I've got an "excellent" connection?? The T-Life app is useless when the modem drops. So I have no good way to diagnose the issue. ANY SUGGESTIONS are appreciated! ¡Gracias!
Solved
isaxon
Hace 3 meses Place Troubleshooting
1.3KViews
4likes
14Comentarios
My G4SE received newer firmware version 1.03.20
I finally started to wonder about a user's suggestion about (hard) resetting the router using the back button and decided to give it a whirl. To my surprise, after i was setup i checked the firmware version and it was bumped to 1.03.20 (was 1.03.19). The hard reset probably wasn't required but if people still don't get updated in a day, maybe reset to see if it gets updated after? Either way, we've been heard. Thanks T-Mobile.
RollinHomeInter
Hace 24 días Place Gateways & Devices
311Visto
0likes
2Comentarios
G4SE rebooting nightly
My G4SE Gateway is rebooting every night around 9:30PM EDT. There doesn't seem to be any schedule setting in the app, or on the modem itself. Is there a setting that I'm missing?
taylorgtr
Hace 8 meses Place Gateways & Devices
104Visto
0likes
2Comentarios
G5SE expert settings
I was sent this device after subscribing and find that it is WAY too restricted. I need the ability to map TCP and UDP ports along with other settings otherwise T-Mobile service is not going to work for me and I will need to return to cable. How do I get into the expert level or advanced settings instead of the basic page that just shows signal strength and support phone numbers? Edit: G4SE device, I can't change topics.
Solved
nmoon
Hace 4 meses Place Other Devices
76Visto
0likes
2Comentarios