T-Mobile breaking promises to seniors who were offered price-lock guarantee for life on 55+ rate plans
In 2017, I signed up for a 55+ rate plan with the assurance that my monthly rate was price-locked for life. This incentive was a primary reason that I switched from AT&T to T-Mobile. Now, T-Mobile is trying to raise my monthly rate by $10.00. When I spoke to their customer service people this morning they told me that there was nothing that they could do to fix the problem. I also noted that they changed all of the marketing information on their web site to delete all references to the price-lock guarantee which I was offered when I set up the account. We need to find a way to complain loudly to T-Mobile about this breach of contract and breach of trust. If we do nothing, they will raise our rates again in the future. Let's fight back. Thanks for listening.
increase in billing contract broken
I have been contracted with T mobile for many years. I just spoke with a customer care person who stated that T mobile never had contracts for the service. I stated multiple times we did have to sign a contract and we were locked into that contract. she basically told me she had been a customer for 15 years and never signed a contract for the service. This attitude infuriated me. She kept saying that a text went out in May, well that text looked like Spam and I didn't open it. what is T mobile going to do about our contract they signed saying we were being locked into the rate with up to 4 voice lines? Do we need to call the FCC? The contract was presented and signed by both parties and is legally binding by both parties.