Usage Details - Update - New Billing Cycle - STILL BROKEN
Update to the usage details. For the WHOLE past billing cycle (mine ended yesterday) I have been unable to see usage details per line. I have been unable to check on my kids' lines. Now that my new billing cycle started, IT STILL DOES NOT WORK.In fact. it is worse. On the web site, when I click on Usage, I get to the Usage Overview page.IT IS BLANK. WOW SUCH EMPTY In my browser history I had some URLs saved with direct links to line details pages. When I use one of those, I see data butLAST BILLING CYCLE IS MISSING Billing Cycle Jam 25-Feb 24 is MISSING When I use another saved URL to directly access SMS history for my line, for the 'Current Cycle' it shows data from cycle Dec-Jan (not even Jan-Feb) WHAT IN TARNATION?? TMOBILE - DO YOU NOT HAVE A CODE DEV /ROLL-OUT / ROLL-BACK PROCESS? DO YOU NOT HAVE A SOFTWARE QA TEAM?! I have worked and continue to work in many a tech environment, and I have never seen such incompetence. This would not fly ANYWHERE.
Mobile app login issues
I am a new customer, made the switch from AT&T a week ago, and brought my family with me.Iactivated 5new lines and an Apple Watch, purchased 4 new phones.Ihave completely given up on logging into the mobile app..It is 100% useless, and speaking with customer support about itleads precisely nowhere. Logging in on iPhone gives me a login boot-loop in the form of -alternating between a pretty, magenta-coloredspinning wheel and "Processing"- endlessly. Nothing happens. Logging in on Android does something very similar. The only way I'm even able to check my accounts is by logging into the website, and at times, that is just asbuggyand just as frustrating! Ifind ithard to believethat a company of this size, one that is throwing obscene amounts of money at building a new, modern cellular network, can't afford to hire a competent app development team… The company points youin the direction of the mobile app everywhere, tells you about it every time you're on hold while on the phone with customer support. To not back that up with an actualWORKING app is a bit ridiculous. The fact that I ( and from what I've read, many other customers)have the same exact problem on multiple mobile platformstells me that it's some sort of account related glitch, probably something relating to account security/user login/identity verificationissue. There appears to be no way to contactor leave a comment for the developer, and, as I stated above, speaking with regular customer support leads absolutely nowhere. Based upon the complaints I've read, many other T-Mobile customers are experiencing the same thing, and havebeen for a LONGtime. For this to be an ongoing problem for so long is entirely unacceptable. Entirely unprofessional.Very frustrating…
Tmobile is RIPPING ME OFF
I am so sick and tired of the same BS I have had to deal with in regards to Tmobile. On November 27th my family and I went into a Tmobile store to look at new phones since their wereBlack Friday deals going on. We opened an account in my name for the phones and the representative told me that I don't qualify for a loan high enough to cover the phones so we used my mom's name instead and she did qualify for a higher loan, thus the phones were all opened in HER ACCOUNT (remember this for later). The representative told me he would cancel the account in my name and the phone would be opened in my mom's name. I thought, "great, don't have to worry about this." and moved on not thinking about this. Come to find out on the 3rd week of January that Tmobile was charging me December and January for these phones when they were not supposed to be charged to me since it was supposed to be CANCELLED "as the representative told me" that same day. I called right away and it took me until the end of FEBRUARY to get one f***ing refund for January. This was after I had to continously call customer service and speak to 4 or 5 different representatives. I never received my refund for December and have already spokento about 8 representatives on the phone giving me the same run around that "they're sorry this happened, we know you're frustrated, you will receive your refund in 3-5 days...blah blah blah" same crap but still haven't received my refund for December and it's already f***ing APRIL!!! When I finally requested to speak to a supervisor I was told that the charge is to balance the phones on my mom's account, some BS and I told them no, you guys messed up and this was a promotional deal. The line "cut off " and when I called back for the same supervisor I had spoken to, she seemed to "be out of reach". What a f***ing joke. Oh, and the cherry on top with this whole scenario, the account was closed (after I had bugged and called to close the account so I wouldn't get charged again for TMOBILE's idiotic mistake) and then I receive a bill from TMOBILE charging me to close the account when it was THERE fault and the representative!I was told the account would be closed and when I figured out that I was getting charged for this "closed account" I called to close it (again, TMOBILE's fault), then it was finally closed after 2 months of getting charged, and now I have an almost $300 dollar bill I have to pay for closing it when the phones have been charged and been used within my mom's account. Well, I'm not paying crap for your representatives incompetence. Even now, as I'm typing this out I'm on hold to speak to a representative, which I will have to request to speak to a supervisor a A 3RD F***ING TIME!!! TMOBILE, DO BETTER AND GIVE ME MY REFUND. AND, I'M NOT PAYING THIS BILL THAT YOU GUYS MESSED UP ON. I WILL CONTINUE TO PUT THIS ON HERE, YOUR TWITTER, AND KEEP CALLING UNTIL I GET MY REFUND AND GET THIS BILL CANCELLED. I HAVE THE TIME.
this from the heart to T-Mobile home internet/gateway
Fix Gateway home internet I prey that who ever came up with the gateway brake there leg falling out an airplane flying overRamree Island this device is completely useless unless you what tv all day with nothing els connected gaming quality is the worst I ever experienced I honestly can say nobody i mean nobody should pay for something like this
