How do I get a copy of my phone conversation with T-Mobile?
I would like to knowhow do I get a copy of my phone conversation with T-Mobile? I was miss led by saleswoman in T-mobile store. When I called customer service they did a 3 way call with the store and sales rep I delt with. I would like to get a transcript or copy of conversation as evidence she lied to us. I thought car salesmen were bad, T-mobile is right up there with them
Netflix on business account
I was told that we would get Netflix for swithing to Tmobile ( business with 6 lines and internet). When sent a link to activate it …and after several attempts to google on how to activate it…. it is not on our account. I can not find a way to get this to work and I am frustrated. I also seen where a business account can not get netflix on them as well. So now I am totally confused on why we were told we could get it but yet I can not access it. Anyone have this problem ?
How do I request customer service call on billing escalated
I have been on the phone to customer service agent for over 30 minutes, placed on hold and keeps repeating the same storyline as per the bill statement for 1 line charges. Refused to escalate my concerns to her supervisor or next level of support. Recently transfered two of the lines to another carrier, leaving my line intact with t-mobile. However, I am being charged $37.48 for 1 line, $34.90 for other services that I am not aware off. I would like a billing specialist to contact me and resolve this issue. Gracias.
Tmobile Account Setup - Link to one phone number, should be link to email address or ask security question.
I just noticed, my account has been moved to Tmobile completely. When I created account on tmobile, it only asked me to link account to one of the tmobile phone. since then, every time i login, it send passcode to that phone and i had to enter it. My all tmobile phone use by my wife and kids. Now it is hassle to get passcode from them all the time. Instead, the Tmobile systme ask security question or send code to email address or provide mover options to where send code either phone number or email address or just ask security questions. Please update the tmobile system like other well established carriers, sprint used to be like very friendly security options. thanks,
why am I paying for this
I recently "upgraded" from my OnePlus (veteran) plan to the Go5GPlus plan and my service is still terrible. I additionally lost previous capabilities I had with my original plan. Not only has my bill gone up but service has not improved. How to I revert my plan back? The 5G network is no faster than the throttled 4G I had previously. While on the phone with customer service to upgrade my plan I also wanted to upgrade my phone. The phone was processed 12 July 2023. I have not received the phone or any delivery updates. It was not made clear the amount the phone bill would increase or the capabilities that would be lost (e.i. $4.99 FAMILY Netflix). Lastly, I am being prompted to return my trade-in. I have notreceived the phone, yet the 30 day timer is counting down. I am disappointed and would like to be contacted immediately on options for terminating the plan or remediating the situation.