why cant your service agent find my order information?
I placed my order for the home internet and I went to go create my T-Mobile ID of course I was metwith what many people have previously noted as a "dead end" because it kept asking for my telephone number thatI do not have throughT-Mobile and I do not want one I wanted access to their home internet because that is the most convenient one currently and was the home internet that had the best prices as well although I'm starting to reconsider Spectrum even though I have had zero service over the past month with Spectrum but that being said I went to go talk to a service agent about my situation and I was met with the dead end as well because they could not currently find my order information and I've given them the screenshot to my email that confirms it so can somebody explain to me why suddenly my information is not existent
cuenta
How is it that you can be on the phone for 1 hour 20 minutes, talk to 4 people, 2 of them supervisors to get one name taken off who left the account a year ago and leave one of the remaining people on the account as the head of it? Instead one supervisor said "oh yes we can do that" I asked " it will be left as the sane account just a different account manager right?" Them...oh yes that's right. Well NO! It was not right! After we got transferred to 3 other people it ended that they wanted to make it a new account! Of course they did and charge more, because we are grandfathered in to the account we have now and they are no others like it both price and what we get. So how hard is it to take a name off who has left T Mobile and make one of the remaining people manager? MUST BE PRETTY HARD! BECAUSE IT TOOK 1.5 HOURS AND NOTHING LIKE THAT COULD HAPPEN!! You guys arelucky your service is better here than others because I would drop you like a hot potato! All 3 lines plus wifi router! Thanks for wasting my time and giving me the run around!cuenta
How is it that you can be on the phone for 1 hour 20 minutes, talk to 4 people, 2 of them supervisors to get one name taken off who left the account a year ago and leave one of the remaining people on the account as the head of it? Instead one supervisor said "oh yes we can do that" I asked " it will be left as the sane account just a different account manager right?" Them...oh yes that's right. Well NO! It was not right! After we got transferred to 3 other people it ended that they wanted to make it a new account! Of course they did and charge more, because we are grandfathered in to the account we have now and they are no others like it both price and what we get. So how hard is it to take a name off who has left T Mobile and make one of the remaining people manager? MUST BE PRETTY HARD! BECAUSE IT TOOK 1.5 HOURS AND NOTHING LIKE THAT COULD HAPPEN!! You guys are lucky your service is better here than others because I would drop you like a hot potato! All 3 lines plus wifi router! Thanks for wasting my time and giving me the run around!Error "Uh-oh, it looks like we have our wires crossed. Intenta nuevamente más tarde".
Still happening, apparently over the past four years. Every other thread has been marked "solved" though none were. It would be nice to have a solution to this. Users are able to sign in, but even though they get past OKTA, the are getting a 503 error during the handoff to the new server. So in my case, I can sign in and see some information, but I can't access any of my account services. This happens on my wifi and cell data; it happens in every browser, in both private and familiar windows, as well as in the app and Safari on my phone. It would be nice to have a soution for this.directorio
Hello, DDoes anyone know if T-Mobile is still storing a "phonebook" of our contacts like they used to? And if so, where might I be able to locate it? IIt was very useful to lookup a phone number that I had long since deleted on my phone, but I had always relied on the T-Mobile stored contacts to find my compilation of my phonebook or contact list. Best, Joel
