cuenta
17 TopicsExtra fees hidden by salesgirl at purchase
Has anyone (everyone?) noticed this situation: I purchased an iPhone SE at half price. The sales girl told my son that it came with a case and tempered glass. Later, I found out that the charge for the case and the glass (each $39.99) were added to my bill to be paid off in 24 months. There is absolutely no way I would have agreed to this as I barely could afford the half priced phone.We went to the store and asked about it and the rude manager said there's nothing she would do about it. This is false misrepresentation. Different topic- How do ourSyncUp Kids watches go from $10 aline to $12 and now $17 without notification? It wasestablished for a 24 month auto draft. Do they just raise line charges whenever they want. Getting very frustrated with T-Mobile23Visto0likes0ComentariosDevice Unlock Problem! Reason Code: 19
Here comes the vent. about a month ago I canceled my T-Mobile account which had me and my ex-girlfriend on it I wanted to switch to Mint mobile my girlfriend stayed with T-Mobile but they made her get a new account since I was the account holder. I was told that once I pay off my phone and my ex girlfriend gets her new account then my phone would be unlocked and I would be able to take it to Mint mobile. I found out after I had already canceled my account and paid off the phone that the phone would not unlock. since I don't have an account anymore it is very hard to get verified with anyone from T-Mobile I've had to be in a T-Mobile store while talking to a T-Mobile representative on the phone so that the person in the T-Mobile store could verify that I was me and so that the person on the phone could submit a unlock request which I have done three different times!!!! this issue has been escalated three different times also. the device is a Samsung Galaxy s22 Ultra and the reason code is 19 when I try to permanently unlock it on the device. T-Mobile has no answers when I'm able to get through to them but that's only if I'm at a store and talking to a rep on the phone at the same time. the device is a replacement device from Assurant which is another route that I explored for a possible problem but was assured that the IMEI should be in T-Mobile's database even though it's a replacement device. I'm running out of options I don't know what else to do I have $1,000 phone that I'm not able to use to make phone calls or use cell towers and it's so frustrating oh and I also just recently received my final bill in the mail from T-Mobile which is a negative! -$47 balance so now I'm wondering since it's not a zero balance and since T-Mobile owes me money could that be the reason that my locked. Does anyone who has read this far have any suggestions or reasons why my phone is locked? I'll be filing an FCC complaint next because they restricting me from using the device that I legally bought from them. I doubt it causes any progress but maybe someone will see it and care enough to tighten the leash on big companies like T-Mobile.Solved5.6KViews2likes9ComentariosAccount Displaying the Wrong Device
I recently upgraded my device and the device displayed on my T-Mobile account is showing the wrong device. It's not the old one, it's a new model that is not mine. I reached out to customer service a few times and they do not know why. My new phone works fine. Anyone else have this issue and know a fix for it?Solved68Visto0likes2ComentariosNO PHONE I WAS PROMISED BUT YOU STILL BILL ME SHAME
Was told that I can have a new cell since I originally was told that by customer service, I paid over a 100 a month just for cell phone service, and for the last two months I don't have a phone however I'm still being billed the 100 each moth. Called a few times the second called said I refused the offer however I have the VM, as well as the text message saved to my devise stating that I can redeem this offer any time by calling or texting customer service I can't call them because my phone is broken. So whenever I text them they say that they cant authenticate the account one thing I know for sure is I'm a war time veteran, to be called basically a liar I'm going to post this on FACEBOOK to all my veterans, and it's so bad that they can still bill me but they couldn't honor their word. In closing I'm beyond frustrated with how I was and am being treated so I'm just not going to pay anymore bills and when they try to collect I'll get them for breach of contract.31Visto0likes1ComentarioWhat is wrong with my home screen?
MOTO G POWER 2020 I'm not sure what the specific page is called-it's the furthest page when swiping to the left on the home screen-and looks different, allows me to customize my widgets, scroll up and down through them, etc. Regardless of its name, it suddenly glitched this morning and is now saying that my account (??) is not supported. I've never seen this before and I can't find anything about it online, so I'm wary about clicking any links. I have no idea what to make of this or who to contact for help.49Visto0likes0ComentariosI can't log in to my T-Mobile account (New User)
I got a new T-Mobile line with e-sim. I matched my number with my account but it keeps getting stuck on the screen in the picture. This is the link that comes up in the browser: https://prepaid.t-mobile.com/account-landing How can I fix this?42Visto0likes0Comentarios- 169Visto0likes0Comentarios