why cant your service agent find my order information?
I placed my order for the home internet and I went to go create my T-Mobile ID of course I was metwith what many people have previously noted as a "dead end" because it kept asking for my telephone number thatI do not have throughT-Mobile and I do not want one I wanted access to their home internet because that is the most convenient one currently and was the home internet that had the best prices as well although I'm starting to reconsider Spectrum even though I have had zero service over the past month with Spectrum but that being said I went to go talk to a service agent about my situation and I was met with the dead end as well because they could not currently find my order information and I've given them the screenshot to my email that confirms it so can somebody explain to me why suddenly my information is not existent
Anyone else experienced a PAID line being added to their account without your authorization, and then had issues with T-Mobile when trying to remove the added line and get a refund?
Upgraded and bought a new iPhone in a T-Mobile store on 04/22/2022 - I am unfortanely just now noticing after reviewing my yearly reports for tax season approaching, that there was a data line added to my services/bill on the same day, for an apple watch?! The charge was insignificant in cost enough for me to never notice too much of a difference, and the sales representative in the store explained to me the new bill amount and an increase being due to the monthly amount I would be charged for the iPhone payment plan option to pay month for a phone instead of paying in full. I am now trying to have the line removed but the customer service dept. has only tried to tell me I am wrong and that I activated this on my own MONTHS prior to 4/22/22, which is so far from true. I have only ever used my apple watch on wifi/connected to my phone via bluetooth. After reviewing my usuage overview for 2022, each month shows the additional line and every month has 0.00GB of data used. I found this information through my t-mobile account but yet the customer service reps I've spoken to (which has been several now) all seem incompentent and unable to find similar information to show that this change was unauthorized. In addition, the representatives only focus seems to be on conversion or a new sale, rather than doing actual customer service. What happens to customer service??? Anyone had similar experiences? What did you have to do to get T-Mobile to cooperate and help? Do I need to file claim with the Better Business Bureau you think? Anyone filed with the BBB before, and if so, did you have any good results from it? I just want a line removed and something credited to my account for the near year I have paid for a service I never signed up for or authorized,and it seems impossible.cuenta
How is it that you can be on the phone for 1 hour 20 minutes, talk to 4 people, 2 of them supervisors to get one name taken off who left the account a year ago and leave one of the remaining people on the account as the head of it? Instead one supervisor said "oh yes we can do that" I asked " it will be left as the sane account just a different account manager right?" Them...oh yes that's right. Well NO! It was not right! After we got transferred to 3 other people it ended that they wanted to make it a new account! Of course they did and charge more, because we are grandfathered in to the account we have now and they are no others like it both price and what we get. So how hard is it to take a name off who has left T Mobile and make one of the remaining people manager? MUST BE PRETTY HARD! BECAUSE IT TOOK 1.5 HOURS AND NOTHING LIKE THAT COULD HAPPEN!! You guys arelucky your service is better here than others because I would drop you like a hot potato! All 3 lines plus wifi router! Thanks for wasting my time and giving me the run around!cuenta
How is it that you can be on the phone for 1 hour 20 minutes, talk to 4 people, 2 of them supervisors to get one name taken off who left the account a year ago and leave one of the remaining people on the account as the head of it? Instead one supervisor said "oh yes we can do that" I asked " it will be left as the sane account just a different account manager right?" Them...oh yes that's right. Well NO! It was not right! After we got transferred to 3 other people it ended that they wanted to make it a new account! Of course they did and charge more, because we are grandfathered in to the account we have now and they are no others like it both price and what we get. So how hard is it to take a name off who has left T Mobile and make one of the remaining people manager? MUST BE PRETTY HARD! BECAUSE IT TOOK 1.5 HOURS AND NOTHING LIKE THAT COULD HAPPEN!! You guys are lucky your service is better here than others because I would drop you like a hot potato! All 3 lines plus wifi router! Thanks for wasting my time and giving me the run around!
New billing policy
How is it that the FCC would allow T-mobile to start up-charging their customers if they're using a credit card which provides certain protections against fraud? T-mobile allowed my information to be compromised a year ago and I'm still dealing with the issues every day in the form of scam calls, texts and emails. But now T-mobile wants access to my bank account???!!! Definitely considering changing carriers. That is the most absurd business decision they have made. I believe everyone that had their information stolen because of T-mobile's lack of security should pursue legal action against the company! Defnitely a class action lawsuit viable for their lack of privacy protection and lack of response to the issues experienced by those who were the true victims in this matter.Error "Uh-oh, it looks like we have our wires crossed. Intenta nuevamente más tarde".
Still happening, apparently over the past four years. Every other thread has been marked "solved" though none were. It would be nice to have a solution to this. Users are able to sign in, but even though they get past OKTA, the are getting a 503 error during the handoff to the new server. So in my case, I can sign in and see some information, but I can't access any of my account services. This happens on my wifi and cell data; it happens in every browser, in both private and familiar windows, as well as in the app and Safari on my phone. It would be nice to have a soution for this.
Had the best customer service
I've been tearing t-mobile customer service a new a**hole for the past few days ever since I received an erroneous charge after I had cancelled my service. I have been demanding a refund angrily for the past few days and the best I was met with was a half hearted submission for a refund request that I was continually told would be resolved in 24 hours or 3-5 business days or whatever that never seemed to be resolved. I was convinced t-mobile was abusing some kind of billing policy or my cancellation was incorrectly documented and believed that if I didn't fight for my refund that it would never materialize. The truth is that's only slightly the case. After several calls that went nowhere I was out of patience. I committed to continually calling in and wasting as much of t-mobile's labor time as possible in my quest for a refund. After calling in today for the second time and requesting a manager and then requesting that manager's manager I was placed on the line with Kennedy. The tenor of the conversation started out adversarial as it was my expectation that he would prove to be another in a long line of call center reps that would only pretend to help me, and I suppose it was his expectation that I would be a very hostile customer based on my long history of calls over the past few days. Once he started explaining the billing policy in fine detail and I was given opportunity to ask questions about it and have them answered accurately the tension deflated. I had the issue at hand explained to me and had it acknowledged that my erroneous billing didn't quite make sense from a customer's perspective but due to safeguards built into the back end of the billing system my money could not be returned until one month after the end of my final billing cycle. He went on to explain to me how a pending charge had delayed my cancellation and moved the final cycle later than I had expected. He recognized that my account being handled like this didn't make sense on the surface, but went on to explain some of the complications that have to be accounted for within customers' accounts. These complications (promotions, device payment plans, etc.) did not apply to my account, but nonetheless the safeguards are applied unilaterally. I just want to shout out the guy for taking the time to actually defuse the hostile situation and even though I spent a good chunk of time on the phone with him he probably has saved t-mobile money and time because if not for him I would've continued calling in and being a pill. The absolute highest standard of customer service makes you walk away with a new perspective on how to handle these seemingly ridiculous situations that arise from modern billing practices, and remind you that the guy on the other end of phone sometimes genuinely wants to help you. As of yet my money is still to be returned, but Kennedy alleviated the feeling of being cheated and abused by an indifferent mega corporation. T-mobile could certainly stand to update its policies and better train their employees, but that's beyond my control. The only thing I can do is bring to their attention and exemplary employee who saved us all time by just bothering to lay out what was going wrong. @HeavenM I read somewhere else that if I brought this to your attention that you'd get my feedback to where it belonged. Please tell me if you need any more information to identify this employee. Didn't want to leave his ID number on a public forum, but if you need it to recognize him I'd happily get it to you. I'm planning on including it in a dm to the social media team. When I asked where it would be best to leave feedback for him he told me twitter but I wanted to hedge my bets since I'm not sure if I can even log in to my twitter after such a long time. And I'm absolutely not going to be giving out my phone number to make a new account. I hope this guy gets some reward for being so helpful. I know that businesses run their call centers ruthlessly and that taking so much of his time probably hurt him in regards to whatever efficiency metric is used to rate performance. Which it shouldn't since to reiterate had he not explained to me I would have continued calling in to complain and probably would have wasted way way more company time.directorio
Hello, DDoes anyone know if T-Mobile is still storing a "phonebook" of our contacts like they used to? And if so, where might I be able to locate it? IIt was very useful to lookup a phone number that I had long since deleted on my phone, but I had always relied on the T-Mobile stored contacts to find my compilation of my phonebook or contact list. Best, JoelWhy is Sprint charging my deactivated account?
I have moved to Canada where Sprint is not available, and switched carriers ages ago. I don't have the SIM card or really any of the security crap they would like me to have when I call them. I finally had the right to deactivate my account in "my sprint" after Tmobile acquired them. At the time I paid off the $60 bill remaining on my account and assumed i was done with them. Today my parents found a letter from a collector looking for $130. I check my account and sure enough they have been billing me since October, and up to May when my USA bank account was finally closed. An someone please tell me what I'm missing here? Why have I been getting charged for months on a dead account?