Being charged for device tmobile received but cannot locate
In January of 2022 I purchased a new iphone pro 13. I received the device and on the same day requested to return it because it was too small. I was sent a shipping label from tmobile for UPS. I packed up the device in the exact same packaging and mailed it the next day. In the meantime I had ordered the PRO MA X instead. I paid $119.03 for the first phone and was told I would be refunded once the device is returned. After a few weeks I followed up and was told the device was received by tmobile on January 11 and that my refund was being processed. Another week goes by no refund. I called and was told it could take up to 30 days and its still processing. Last week I check and still no refund so I called and was told by a "tmobile expert" that they never scanned in the IMEI number that is why I didnt get my refund yet. She assured me this would be taken care of etc. Fast forward to today...I got a call from tmobile, the same "tmobile expert" and she said you havent received the refund because we have not received the device!!!!! The package was shipped via UPS and shows delivered. So now tmobile tells me the that because they cannot find it not only will I not be refunded my $119 but they will continue to bill me the $36 per month for a phone that i DO NOT HAVE. I know for 100% fact that the device was returned therefore that means either someone at UPS stole it or Tmobile has an internal theft problem because i returned the phone. The tmobile rep insisted it was impossible for theft to occur therefore in other words calling me a liar. I have 12 active lines with tmobile in good standing and recently brought people over from At&t. I cannot believe tmobile is willing to lose a customer over $119. Last month it was discovered that they were billing me $20 a month for a tablet i received in a promotional offer in 2020 but had returned it a couple days later. They system showed i returned the device but they continued to bill me. Ultimately they refunded me $350 however this goes to show you how messed up the system is. The past month I have received nothing but the run around about my refund and to now say you cannot locate the device that shows delivered and that you are going to charge me is insane. I am so upset that I will no longer refer anyone to Tmobile, I am going to cancel all my lines, report this to the Better Business Bureau and considering legal action just for the principal of the matter! They claim they have done all they can do and until the phone is located oh well they will continue to bill me. Mind you the phone isn't showing activated or anything. This is absurd and highly disturbing. They also refused to tell me the contents of the box. All they kept saying was the phone was not in there. At this point i have reached my wits end with Tmobile. I do not need the to go through hours and weeks of phone calls just to try and scam someone for $119. I dont need the the money that bad but at this time its the principle of the matter. Beware to future potential customers. Think twice before going to Tmobile. I regret everbuying the phone via the app! There is no recourse on Tmobile's end. It all falls on the customer and that is truly a shame!!!!!
T-Mobile Military Bate and Switch
I switched to T-mobile in December 2022 because they could save me money on my $200+ AT&T bill with the Military Magenta Max plan. I was extremely upfront about the fact that I am an Air Force Civilian, not active duty. I had multiple people assure me that I qualified before I switched. They used my AirForceID to sign me up at the store. Now, we have switched carriers,spent hundreds of dollars on phones, and now I am being told that I somehow don't qualify. My choices are 1) pay moremaking the switch to T-mobile a pointless switch for similar cost andworse serviceor 2) commit a federal crime by impersonating a fellow soldier. Obviously, I am not going to commit a crime. I am absolutely furious that I was misled and unfortunely, I don't have anyway to prove I was given misinformation because they refuse to provide transcripts. I know they record conversations in store and on the phone but I do not have access to them. I'm honestly in angry tears right now. To T-mobile:please remedy this situation,in writing. The FTC has determined that bait and switch sales practices are unfair or deceptive trade practices, and violate the FTC Act.
refund runaround
I switched all my lines over to a different carrier months ago and keep getting a billing summary from T-Mobile showing a credit of $37.72. I have called them about 6 times now trying to get my money refunded with no luck. The first time, back in December, I was told they would credit my original payment method. I never received it. Called again in January and they said it couldn't go back to my credit card because it had been over 90 days since I had service. They told me they would issue a gift card. Never received it. Called back today and they still didn't know what was going on. Said that the request had been declined but could not seem to tell me why. Asked to speak to a supervisor 3 times and all 3 times I was disconnected with no call back even after giving them my number in case we got disconnected. I am beyond fed up. I spent over an hour on the phone with them today alone and got nowhere.