cliente_enojado

2 Topics

Warehouse "never received" my trade-in device
I used the trade-in offer for my Iphone X 64GB for the IPhone 12 Pro Max in retail, which the product was mailed to me a week after. The same day that I received the new phone, I had dropped the trade-in phone (IPhone X) to USPS. On December 2, my tracking depicted that it had arrived at the warehouse. A week later I never got the rebate I was told I would receive and I decided to call them. They said there would be an investigation in which 5 days later (December 10) I received an email that they did not have any information that they received the trade-in. I clearly did return it, so what am I supposed to do now. I am still receiving messages that I have to return the phone despite messaging the team multiple times. All their responses were to wait. This is making me go insane.
Solved
inahmallari
Hace 9 meses Place Apple
8.3KViews
1like
45Comentarios
I LOST MY IPHONE 13 PRO ON METRO-NORTH FROM DARIEN,CT TO STRATFORD,CT ON VALENTINE'S DAY 2022!
I FILLED OUT A LOST ITEMREPORT WITH METRO NORTH. I THEN TRACED THE PHONE TO GRAND CENTRAL TERMINAL, WHERE I LATER DISCOVERED MY IPHONE 13 PRO RUNNING iOS 8, macOS Yosemite, watchOS 1. I DECLARED MY IPHONE LOST THRU T-MOBILE WHERE I HAD A DEDUCTIBLE FOR $249, WHICH I PAID TO ASSURANT. I THEN RECEIVED MY CLAIM NUMBER & TRACKING NUMBER FOR FEDEX. FEDEX SAID THEY DELIVERED IT ON THURSDAY FEB 17,2022 @12:35PM.I ARRIVED HOME THE NEXT MORNING TO FIND NO PACKAGE ANYWHERE! I LATER DISCOVER THAT THE PACKAGE DID NOT REQUIRE A SIGNATURE? I WAS STUNNED TO FIND THIS OUT!! I PAID $249 FOR A REPLACEMENT IPHONE & IT DIDN'T EVEN REQUIRE A SIGNATURE, ABSOLUTELY SHOCKED!! I THEN FILLED OUT A CLAIM WITH FEDEX! WHAT ELSE CAN I DO?
Winston731
Hace 3 años Place Apple
143Visto
0likes
2Comentarios