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10 TopicsBank completed payment for equipment plan but T-mobile is not showing new amount nor activity.
I paid off rest of my phone, an amount of 112, the bank processed and completed the amount but on T-mobile it is saying I still owe the amount and does not show I have paid it off in the activity feed. It's been 2 days. It says my phone is still locked even though I paid this. I paid the general bill at the same time and it is showing that in the activity. I didtwo activitiesat the same hour and it is not showing the second one.Solved1.3KViews0likes10ComentariosiPhone T-Mobile App issue
Hi everyone, When using the t-mobile app after signing in an error page keeps popping up. It says "Sorry, Something went wrong. No podemos procesar tu solicitud en este momento. Intenta nuevamente más tarde". There are two buttons at the the bottom that say 'Dismiss' and 'Try again'. If you click the dismiss button it just brings you to a white screen with the t-mobile logo in the middle and the words 'and done' at the bottom. If you click try again, the same error screen described above re-appears over and over again.Neither of the buttons fix the issue. I have an iPhone XR. I've downloaded, deleted and re-downloaded the T-mobile app multiple times to remedythe issue but it does not.My account is not pre-paid. Using a web browser, I can log into my account with no issues. Anyone else having these same issues? Anyone have a fix? Any help would be greatly appreciated:)15KViews7likes24ComentariosAccount, T-Mobile app and Live Chat issues
1. In my "My T-Mobile" profile information tab it says " You do not have any numbers linked to your profile. Click edit to link a T-mobile® number to your profile." It shows my phone number as a primary number, but when I try to link my phone number it doesn't take the code it sends me. Keeps saying the code is invalid. 2. The T-Mobile app doesn't work for me, hasn't in months. It keeps saying "Sorry we're not ready for you yet. We're working on improving your app experience". 3. Live chat is not working for me. I'm logged into my account. I click "contact us" and live chat is not an option. I have to click "support" and scroll down to "contact us". When I click on that I have an option to "Message us". When I click on that, it keeps bringing me to my account home page.Solved3.3KViews0likes10Comentariosbilling system is not working - website, app, call center and store
Very frustrating that I am trying to upgrade both my watch and cell phone, and for over a week T-Mobile app, call center, website and in store give me the same "error message" cannot process payment, call us. For what is worth, I tried with an amex, master card and visa all from different banks, all of them working, including one of them was just charged through auto-pay for my monthly bill. I strongly recommend t-mobile systems to fix it in a more prompt way, if not, consider notto offer them? It is easier to go to an amazon or a best buy and just buy the devices, caveat, and also making it easier to switch providers. Very disappointing to see these type of billing/invoicing systems fail in year 2023 from TMobile - this is not good for business nor longevity.562Visto2likes6ComentariosDetailed Usage Still Showing Last Month's Info 10+ days into new billing cycle! ¿Cuándo se solucionará?
Both the app and the browser are still displaying last month's info under detailed usage data over 10 days into a new billing cycle. Is there a timeline for T-Mobile to fix it? Normally it takes a day or two after a new billing cycle. Please help!Solved4.1KViews12likes38ComentariosPorted my number to join my roommates plan; he wont allow me to have access to my line!
I did not think someone could take over my line by just adding me to their plan? I went into a corporate store and found out that I had to wait 60 days to put in for a transfer of liability but my problem is this…I noticed someone accessed my phone number/line and would notice that in the call logs/text logs at times where I would be asleep or not on my phone texting those numbers. When I mentioned that to my roommate, he gave waited 3 days to add me as an authorized user, then, barred me completely the same night and I do not think that is legal. I am finding an out what my options are; and will file this with the appropriate government/telecommunications agency-but if this sort of thing happens, and I lose access to my accounts and finances, school email and other personal and private logins tired to that phone number…what can I do? I'm sure this sounds very random, or dramatic for no reason - but I have reason to believe this may not have been my been in my best interest so I could be susceptible to my roommateson what I can do? PS- A few days after getting the line, I noticed an login saying I could use DIGITS, and it was activated. I mentioned that and he said he had not idea. 😒 Let'shope this isn't anything more than my precautions. -ChicagoJB159Visto0likes1Comentariothe app hasn't worked in about 4 months
I have tried using the app for for months. Im order to check my account or pay my bill. Every time I get an error message about technological difficulties and I have to go to the website or call the customer service number. I have S21 if that helps98Visto0likes1Comentarioayúdame
Okay I've been with t-mobile since may 2020. I brought a new red iPhone XR, I got on the 50 prepaid & was doing that for a year & a half. Every time I tried to use my t-mobile app it wouldn't work. I ask t-mobile employees about my app not working the couldn't help me.I recently switched to a plan & my app still not working it's been almost 2 years & the app never work. Idk what to do at this point58Visto0likes2ComentariosNeed new phone in overseas
Hello, I am in Sweden andif I get a new phone here at the apple store, would it be a clean swap with the sim card from old phone to new? Do I need to go into t-mobile and let them know I have a new phone or will it detect automatically? Second question, would my Crypto.com account automatically switch over?! or do I need to do something in the old phone first before?724Visto0likes2Comentarios