Account Security Concern — 355+ Open Ports Scanning “T-Mobile.com” — Severe Third-Party Control
My family and I have undergone a serious security breach from account opening in September 2023 to present. I have taken to network security websites and tools to try to determine the cause of the problem that is keeping persistentconnection from a third-party on my mobile lines Recently I did a Port Scan for the domain "T-Mobile.com" and found that there is at least355 open ports(and 10's of thousands of identified, closed, or blocked ports). This is very much out of the norm for any other domain I scan (having only 3-5 open ports). I am seeing Port 11 (sysstat - active users), 9040, 9050 and 9051 open for tor transport, 12345 and 12346 for backdoor Trojans onto ourdevices, amongmany other seriously concerning ports Threat actors have enabled third-party licensure and tools for our accounts which forbid security and privacy. Every bill's text and call log activity is 90% unrecognizable activity. It is strongly believed my phone lines andall activity on them are being shared. When I go into the store, the IMEI numbers showing are not the ones belonging to my devices. There is also an unremovable "managed network" under settings and then Wi-Fi and then saved networks that has always been there and is there when I put my eSIMs or physical SIM cards on any device and goes away when I turn the eSIM off or take the card out. The account is sole-owner, and no credentials have been given out to anyone, ever It also sounds like, from what I heard in store, simply closing the account and creating a fresh one is not an easy process. We have changed numbers and transferred phone service providers two times already and I do not want to do it again if I don't have to. The crime has survived for almost two years now, and I believe my information and my family's information was leaked How do I stop this?I don't know how to close ports or reassign the IP address designated to t-mobile.com. I'm really not sure what to do, but would really appreciate the help Thanks!
iPhone T-Mobile App issue
Hi everyone, When using the t-mobile app after signing in an error page keeps popping up. It says "Sorry, Something went wrong. No podemos procesar tu solicitud en este momento. Intenta nuevamente más tarde". There are two buttons at the the bottom that say 'Dismiss' and 'Try again'. If you click the dismiss button it just brings you to a white screen with the t-mobile logo in the middle and the words 'and done' at the bottom. If you click try again, the same error screen described above re-appears over and over again.Neither of the buttons fix the issue. I have an iPhone XR. I've downloaded, deleted and re-downloaded the T-mobile app multiple times to remedythe issue but it does not.My account is not pre-paid. Using a web browser, I can log into my account with no issues. Anyone else having these same issues? Anyone have a fix? Any help would be greatly appreciated:)
Restocking fee for defective iPhone 14
I upgraded both of my kids phones and my own phone 15 days ago. The kids phones are working perfectly. Mine is not. I been trying to exchange my iPhone 14 for a new iPhone 14 for the past 5 days. I have felt like a ping pong ball- T-mobile sends me to Apple, Apple sends me to T-mobile, over and over again. Yesterday was day 14 of having my defective iPhone, so I decided to go in store where I purchased it to do an even exchange since I was within the 14-15 day period after getting the iPhone. The rep in the store said that if I was Going to return it to T-mobile, I would have to pay a restocking fee of $70! I asked to speak to the manager. She said it was his day off but she would try to reach him. When she got him on the phone, she walked into the back to continue the conversation- out of earshot from me. She came back and said that he confirmed the $70 restocking fee. So I asked to speak to him. I explained that Apple sent me 2 emails stating that a customer should return a defective iPhone to the store they purchased it from within the first 15 days. The manager reiterated that they "have to" charge me the restocking fee. I asked what that money goes towards because they cannot put my defective phone back in to their inventory.. he couldn't answer that question. Called Apple when I left - I could feel the tears of frustration starting so I left and went out to my car. I was out there for almost THREE HOURS, being passed back and forth to T-Mobile and then Apple. I finally spoke with someone from T-mobile who was able and willing to go above and beyond and actually sent me $100 from T-mobile but said it may not hit my account until today (it's in my account now), so I'm about to go back down to t-mobile to give them the $70 restocking fee from T-mobile directly.. he even added $30 for my inconvenience! So grateful! I am a little concerned because yesterday was day 14 of having this defective device… I am going to lose it if they tell me yesterday was the last day I could return it.open a t mobile account outside of united state + unlock a phone outside us
Hi ladies and gentlemen , so i have an issue with my phone that i haven’t a long time since bought it , i realesed that the phone is sim locked and work only with turbo sim ( i don’t even know if it’s legal ) , so i started to think to unlock it but i can’t even make an account to order an unlock for my phone because they keep ask me for a us phone number ( to note i’m living outside the us ) , so should i keep using it like this or there is another way to unlock it or at least open a t mobile account ?
Trade-in offer costed me more?
To provide you with some background, I dont trade in my phone unless it's like an insane deal. I saw a deal on May 8, 2021 that looked something like this: T-Mobileis offering theiriPhone 12, iPhone 12 Pro or iPhone 12 Pro MaxwithUp To $830 Off(via 24 Monthly Bill Credits) with aQualifying Device Trade-In. Available Phones (prices before applicable trade-ins or bill credits): Apple iPhone 12 minifrom $729.99 Apple iPhone 12from $829.99 Apple iPhone 12 Profrom $999.99 Apple iPhone 12 Pro Maxfrom $1099.99 Eligible DeviceTrade-in Value(must be in good condition): Get up to $830 off: Apple: iPhone 11, XS, XR, X, 8 I was had and iPhone 11 at the time and saw that I pretty much…don't have to pay like anything other than possibly activation and what not. That same day, I went to the Tmobile store downstairs from me and spoke w/ sales rep and I asked him at the start, do I have to pay anything today or over the next few months? and he said "you don't have to pay anything withthis trade-in". I was like…this is awesome, I'm about to walk out with a 1:1 trade-in. So after ringing everything up at the register, the I offered to pay ANYTHING that same day and the rep said I didn't have any outstanding charges and even said that I could get a new case with it. I have my new phone now and I didn't even have to pay a thing. First bill that came after was $8.54 more. Then the next and the next and all the bills after. The only difference I see on the bill? Under "Equipment" it says I received T574 2021 Apple Trade P6 of $26.05. These numbers and codes are gibberish to the average consumer and where are these numbers even coming from? I contacted support after a couple months after realizing this will be reoccuring for god knows how long…I attached the customer support's response when I asked them to clarify the charges: WHERE ARE THESE NUMBERS COMING FROM? The receipt I received said NOTHING about any of these. I fail to comprehend what this customer support is trying to explain. Nothing about these things were written anywhere a customer could see. I understood that I would have possibly received monthly credits but I also had offered to pay upfront any future charges. EITHER WAY, $830 trade-in credit? Nope. According to this customer rep, I owe a lot more and the reoccuring +$8.54 lasts for 24-months. This is absurd. Please correct me if I am interpreting the deal in error. Even if the deal was executed in this way, the sales rep shouldn't have denied any additional charges and could have at least explained these things to me when I had asked????????
T-mobile Customer Service
I have a brand new iPhone 14 Pro Max that is suffering from poor battery performance. The phone is now at the point that it requires 3 charging cycles per day with little to no use. I have worked with tech support at T-Mobile, Apple, the Apple Store, and Asurion. They all agree that there are physical signs there areissues with the phone, but no one will accept the responsibility and replace the device. The most confusing aspect of the entire process has been T-Mobile's stance on replacing the device. The "Account Professionals" all differ in their opinion. Some have been of the mindset that they can do it, so much so, that they ignore what I am trying to tell them about the history I have gone through with the issue thus far. They build up my hopes only to have them shattered as they realize that they misspoke thirtyminutes into their research. While others are unsure and try to empathize with my pain/frustration constantly, to the point Ibegin to feel bad for them… I have spoken with, offshore reps, onshore reps, specialists, tech support representatives, supervisors, and managers, all to no avail. One underlying truth seemed to be subtly hinted at throughout my conversations… is the phone broken (hint hint hint), was the phone stolen (hint hint hint). Am I being asked to lie?What PIN?
I'm a prepaid customer and wanted to add another device. I went to My Profile and then Create Another Account andboughta prepaid sim and data service for my iPad through the "Bring Your Own Device". Got the sim today and popped it in. When I clicked Manage my T-Mobile Account in the cellular data tab in settings, it asked me to sign in and I did and it asked me to link the device to my T-Mobile ID and asked for a PIN. I used my TmobilePIN but itsaid it was incorrect so I called their number and asked for a PIN change for the cellular number linked to the SIM and used the new PIN but it said it was still incorrect. Sorry for the long story but does anyone have an idea of what PIN it could be asking for?
